Golf Operations - PGM Intern/Assistant Golf Pro

The Broadmoor Hotel's Talent Acquisition Team•Colorado Springs, CO

2d•Onsite

About The Position

As a "Golf Operations" PGM Intern / Assistant Golf Professional, you will support the daily operations of a premier golf facility while delivering exceptional service to members, guests, and tournament participants. This role provides hands-on experience in all aspects of golf operations, including player services, tournament administration, merchandising, instruction, and facility management. Working alongside PGA professionals, you will help create outstanding golf experiences while developing the skills and industry knowledge necessary for a successful career in the golf profession through the Professional Golf Management (PGM) Program. This position is ideal for highly motivated individuals seeking practical experience in golf operations, leadership development, customer service excellence, and golf instruction within a luxury hospitality and golf environment. You will gain exposure to every facet of club operations while contributing to a welcoming, professional, and service-oriented atmosphere for members and guests. Learn more about Broadmoor here.

Requirements

Minimum of a high school diploma or General Education Degree (GED) equivalent.
Previous 2 years of experience in the Golf Business is highly preferred; however, an equivalent combination of relevant education and professional background will be considered.
Currently enrolled in, or actively pursuing, a Professional Golf Management (PGM) Program preferred.
Demonstrated passion for the game of golf and a strong interest in building a career within the golf industry.
A valid driver’s license is required, as this role may involve transporting equipment across the Resort. Please note that all employees operating Broadmoor vehicles must be at least 18 years of age.
Ability to utilize Microsoft Office tools for documentation and email communication.
A highly motivated team player who connects easily with colleagues and drives results through positive energy and seamless collaboration.
Excellent communication skills, negotiation, conflict resolution and ability to work in fast-paced environment.
Ability to lift, pull, or push up to 100 lbs. with assistance and proper safety practices.
Flexible schedule, including early mornings, weekends, and holidays, as required by the calendar of events.

Nice To Haves

Currently enrolled in, or actively pursuing, a Professional Golf Management (PGM) Program

Responsibilities

Open and close the golf shop in accordance with established policies, procedures, and daily operational standards.
Manage daily tee sheets, create and modify tee times, and coordinate reservations for members, resort guests, and tournament participants.
Deliver exceptional guest service by greeting players, processing check-ins, handling payments, and assisting with merchandise sales.
Maintain a clean, organized, and visually appealing golf shop that reflects the standards of a luxury golf operation.
Assist with inventory management, product receiving, stock replenishment, and merchandising displays to maximize sales and presentation.
Build and maintain positive relationships with members and guests by providing personalized service and anticipating individual needs.
Respond professionally to inquiries regarding tee times, golf programs, tournaments, instructional offerings, and club amenities.
Uphold the highest standards of hospitality, professionalism, and member service in all interactions.
Assist PGA professionals with hotel complimentary clinics, junior golf programs, private instruction, and group lesson activities.
Support daily golf operations, including tournament administration, event preparation, scoring, and course-related activities as assigned.
Coordinate closely with Outside Services staff to ensure efficient guest flow, smooth pace of play, and a seamless golf experience.
Assist in monitoring and enforcing golf course policies, rules of play, and proper golf etiquette.
Promote club events, instructional programs, merchandise, and facility services to enhance member and guest engagement.
Maintain accurate records, daily reports, and operational documentation as required.
Perform other duties as assigned to support the overall success of the golf operation and guest experience.
Ensure complete compliance with The Broadmoor guidelines, operational procedures, safety policies, and institutional standards for excellence (Forbes Travel Guide and AAA Five-Diamond).
Maintain a willingness to learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
Execute additional duties and responsibilities as required.
Performs other duties as assigned.