Golf Operations - PGM Intern/Assistant Golf Pro

The Broadmoor•Colorado Springs, CO

1d•Onsite

About The Position

As a Golf Operations PGM Intern/Assistant Golf Professional, you will support daily operations at a premier golf facility and provide service to members, guests, and tournament participants. The role offers hands-on experience in player services, tournament administration, merchandising, instruction, and facility management. Working alongside PGA professionals, you will help deliver memorable golf experiences while building golf-industry skills and knowledge through the Professional Golf Management (PGM) Program. The position is suited to motivated individuals seeking practical experience, leadership development, customer service experience, and golf instruction in a luxury hospitality and golf environment. The role includes operating the golf shop, managing tee sheets and reservations, assisting with check-ins and sales, maintaining shop presentation and inventory, and building positive relationships with members and guests. You will also assist PGA professionals with clinics, junior programs, and lessons; support tournaments and other golf activities; coordinate with Outside Services; and help maintain course policies and standards. The position requires compliance with The Broadmoor’s operational, safety, and service standards and a willingness to learn about the resort and its offerings.

Requirements

High school diploma or GED equivalent.
A valid driver’s license is required; employees operating Broadmoor vehicles must be at least 18 years old.
Ability to use Microsoft Office tools for documentation and email communication.
Strong communication, negotiation, and conflict-resolution skills.
Ability to work in a fast-paced environment.
Ability to work collaboratively as a motivated team player and contribute through positive energy.
Ability to lift, pull, or push up to 100 pounds with assistance and proper safety practices.
Flexible availability, including early mornings, weekends, and holidays, as required by the events calendar.
Ability to work with exposure to outdoor weather, non-potable water, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and vibration; the noise level is loud.

Nice To Haves

Two years of experience in the golf business is highly preferred; an equivalent combination of relevant education and professional background will be considered.
Currently enrolled in or actively pursuing a Professional Golf Management (PGM) Program is preferred.
Passion for golf and a strong interest in pursuing a career in the golf industry.

Responsibilities

Open and close the golf shop according to established policies, procedures, and daily operating standards.
Manage tee sheets, create and modify tee times, and coordinate reservations for members, resort guests, and tournament participants.
Greet players, process check-ins and payments, and assist with merchandise sales.
Keep the golf shop clean, organized, and visually appealing.
Assist with inventory management, receiving products, replenishing stock, and merchandising displays.
Build positive relationships with members and guests by providing personalized service and anticipating their needs.
Respond to inquiries about tee times, golf programs, tournaments, instruction, and club amenities.
Maintain high standards of hospitality, professionalism, and member service.
Assist PGA professionals with hotel complimentary clinics, junior golf programs, private instruction, and group lessons.
Support daily golf operations, including tournament administration, event preparation, scoring, and assigned course-related activities.
Coordinate with Outside Services staff to support guest flow, pace of play, and the golf experience.
Assist in monitoring and enforcing course policies, rules of play, and golf etiquette.
Promote club events, instructional programs, merchandise, and facility services.
Maintain accurate records, daily reports, and operational documentation.
Comply with The Broadmoor guidelines, procedures, safety policies, and institutional standards.
Learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
Perform other duties as assigned to support golf operations and the guest experience.