Application Support Analyst Jobs

About The Position

Requirements

• Horry County policies, standard operating procedures, and guidelines.
• Horry County Information Technology policies, standard operating procedures, and guidelines.
• Experience with ticketing systems.
• Strong understanding of software applications and their underlying technologies.
• Proficient in troubleshooting and problem-solving techniques.
• Familiarity with database concepts.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences.
• Exceptional customer service and interpersonal skills.
• Proactive, self-motivated, and a strong team player.
• Must be able to pass required pre-employment physical and background check.

Nice To Haves

• BA/BS in Information Systems or an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
• Work experience in a comparable position
• SQL and/or SSRS report experience
• Willing to occasionally work after hours, including nights and weekends.

Responsibilities

• Ensure a very high level of customer service is delivered to both internal and external system users.
• Provide first-line technical support to end-users for a range of applications.
• Troubleshoot and resolve application-related issues, including: Software installation and configuration problems, Data entry and retrieval errors, User access and permission issues, System performance and stability problems.
• Test and install software upgrades, updates, and system enhancements.
• Document and track all support requests and resolutions in a ticketing system.
• Proactively identify and resolve potential application issues before they impact users.
• Provide end-user training and support on application usage and best practices.
• Communicate effectively with end-users, management, and vendors.
• Create and maintain comprehensive user documentation and knowledge base articles.
• Work closely with other IT Teams to ensure seamless application performance and issue resolution.
• Assist and work in coordination with the Project Manager.
• Other duties as assigned