Senior Application Support Analyst, Loan Systems

Republic Finance•Plano, TX

1d•Hybrid

About The Position

The Senior Analyst, Loan Management Systems Application & Operational Support, ensures the stable, accurate, and efficient operation of ABSVision and related systems across Production, UAT, QA, DEV, and test environments. The role provides senior-level analysis and operational leadership for business-critical processes, including payment processing, branch operations, version installations, and patching. The Senior Analyst partners with IT, Operations, Branch Support, Legal, Compliance, and external vendors to lead issue triage, identify root causes, recommend solutions, coordinate recovery activities, document processes, and support system enhancements and deployments. The position is based at Republic Finance's Plano, Texas headquarters on a hybrid schedule.

Requirements

Proven senior-level troubleshooting and analytical skills, including diagnosing sophisticated UI issues, system errors, payment failures, and loan-transfer anomalies and recommending sustainable solutions.
Hands-on experience with SQL, SQL Server, PowerShell, Python, and REST APIs.
Ability to lead cross-functional work with IT, Legal, Compliance, Operations, and external vendors such as ABSVISION Support Services.
Excellent written and verbal communication skills, including leading issue triage and providing concise recommendations and stakeholder updates.
Experience developing process documentation, structured support playbooks, recovery procedures, and knowledge-transfer materials.
Experience with IT service-management practices, including incident, problem, change, service-level, and post-incident management.
Experience with monitoring, observability, log analysis, alerting, or tools used to assess application health and identify emerging issues.
Working knowledge of approved AI and generative AI tools for support automation, including responsible AI, data protection, and human validation requirements.

Nice To Haves

Five or more years of progressive application or production support experience, preferably in financial services or another highly regulated environment.
Background supporting loan management systems or branch operational technology.
Experience with ABSVision or a comparable loan management platform.
Experience participating in change-control processes and providing risk-based implementation recommendations.
Familiarity with version-installation sequencing and multi-environment deployment practices.

Responsibilities

Coordinate support tickets with ABSVISION Support Services and internal engineering teams; lead root-cause analysis, recommend corrective actions, and escalate critical system errors.
Develop and implement interim solutions to minimize business disruption while permanent fixes are developed.
Monitor and investigate payment-import failures, system defects, and loan-transfer issues; identify trends and recommend preventive improvements.
Communicate clearly and promptly with stakeholders during outages, escalations, and deployment windows, including recommended next steps.
Define and monitor service-health indicators, alerts, trends, and support metrics to identify emerging issues and improve reliability.
Lead post-incident reviews, document root causes and lessons learned, and track corrective actions against service-level expectations.
Lead loan management system version installations, schema updates, deployment validation, and troubleshooting across DEV, QA, UAT, and Production.
Coordinate and perform validation during scheduled monthly patching cycles for assigned systems, including ABSVISION applications, SQL Server, printers, GDS applications, and Data Operations systems.
Participate in a scheduled on-call rotation and provide occasional after-hours support for critical production incidents, planned installations, patching, and other approved maintenance.
Support business-continuity and disaster-recovery planning and testing, maintain recovery procedures, and validate system readiness against recovery objectives.
Lead analysis and recovery of payment disruptions, oversee payment-processing flows, validate financial-system stability after outages, and recommend actions to prevent recurrence.
Coordinate branch database installations and loan transfers between branches, and validate payment details and processing functions at new branches.
Partner with Installation Teams to assess readiness, validate deployment timelines, identify risks, and recommend mitigation plans.
Represent Loan Management Systems at Change Advisory Board meetings; assess operational impact and risk of proposed changes and recommend actions for installations and ABSVISION updates.
Develop and maintain ABSVISION operational and support documentation, establish standard work for repeatable processes, recommend improvements, and promote living documentation.
Serve as a subject-matter expert and escalation resource, providing guidance and knowledge transfer to analysts, operations teams, and business partners.
Identify, evaluate, and responsibly implement approved automation, AI, generative AI, and AIOps capabilities to improve service quality and reduce manual effort.
Review AI-assisted outputs and follow organizational requirements for data privacy, information security, records management, model risk, and responsible AI; do not enter confidential or customer information into unapproved tools.

Benefits

Health, dental, and vision insurance
15 days of paid time off to start, plus one additional personal holiday
401(k) with employer match
Company-provided life insurance and long-term disability
Employee Assistance Program with confidential mental health support
Access to LinkedIn Learning's library of 10,000+ professional development courses
Employee of the Month Program
Philanthropic support for multiple charities, including an annual drive for St. Jude Children's Research Hospital
Regular drawings for sports tickets
Professional offices with a friendly team environment