Analyst Jobs

About The Position

Requirements

• Bachelor’s degree in Information Technology or a related field or an equivalent combination of education and experience.
• Two (2) years of experience supporting or working with software applications (e.g., CMS, ERP, POS, etc.) in a corporate or casino environment.
• Strong problem-solving skills, technical expertise in application support and database management, and the ability to work collaboratively with IT teams and business users to drive continuous improvement.
• Excellent interpersonal skills, written and verbal communication, and proven analytical and problem-solving abilities.
• Must pass a pre-employment drug/alcohol screen.
• Must have a background investigation.
• Must obtain and maintain a gaming license.
• Knowledge of Microsoft Windows environments, SQL databases, and software integrations.
• Knowledge and familiarity with Microsoft Server software, Microsoft 365 suite, and cloud-based applications.
• Knowledge and understanding of application management (AM), IT service management (ITSM), and regulatory compliance (PCI DSS, GLI standards).
• Strong understanding of enterprise software applications, including Konami Synkros CMS, Sage ERP, Agilysys POS, UKG HRIS.
• Skill in analyzing issues, identifying solutions, and implementing corrective actions to optimize business processes.
• Ability to plan, prioritize, and coordinate software implementations across multiple departments through a change advisory board (CAB) process.
• Ability to provide strong written and verbal communication skills, with the ability to interact effectively with diverse teams and stakeholders.
• Ability to maintain confidentiality and adhere to security best practices.
• Self-motivated and able to work independently while managing multiple tasks and meeting deadlines.
• Ability to stay current with evolving enterprise software trends, casino industry technologies, and regulatory requirements.

Nice To Haves

• Gaming environment experience

Responsibilities

• Provide tier-2/3 support for business applications, diagnosing and resolving software, database, and integration issues affecting casino operations.
• Troubleshoot application errors and performance issues by working with internal IT teams, software vendors, and end users.
• Manage user access, role-based security permissions, and compliance settings across critical applications.
• Field incoming support requests, analyze root causes of issues, and document resolutions to improve response efficiency.
• Assist in maintaining disaster recovery plans for applications to ensure business continuity.
• Evaluate existing applications to identify areas for process automation, performance improvements, and usability enhancements.
• Work closely with department heads to gather and analyze business requirements, translating them into technical solutions.
• Assist in the implementation of software updates, patches, and new features, ensuring minimal disruption to casino operations.
• Monitor system performance and recommend improvements to enhance speed, reliability, and user experience.
• Configure and customize application settings, workflows, and user interfaces to align with operational needs.
• Serve as the primary liaison between internal teams and third-party software vendors, coordinating issue resolution and system enhancements.
• Work with software providers to implement system integrations and troubleshoot API issues.
• Ensure all applications comply with gaming regulations, PCI DSS, GLI, and cybersecurity best practices.
• Maintain audit logs, security settings, and compliance reports for application usage.
• Develop and generate custom reports using solutions such as SQL, Power BI, SSRS, or Cognos to support operational decision-making.
• Analyze data trends and work with stakeholders to implement data-driven process improvements.
• Conduct employee training sessions on new software features, system best practices, and security policies.
• Maintain and update user guides, troubleshooting documentation, and knowledge base articles.
• Gather user feedback to improve training and support processes.
• Assist in deploying new applications, ensuring a smooth transition from legacy systems.
• Participate in IT strategy meetings and contribute to the long-term technology roadmap.
• Performs other duties as required.