Analyst Jobs

About The Position

Requirements

• Two (2) years of operations, project management, or process management experience
• Command of PowerPoint, Excel (including maintaining complex spreadsheets), and Microsoft Project or similar (such as Asana, Smartsheet, Trello)
• Command of tools such as Visio and Smartsheet, coupled with the skill to create compelling narratives using data, text, and visualizations
• Travel less than 10%

Nice To Haves

• Four (4) years of experience in project management or process management
• PMP or relevant project management or Agile certification
• Two (2) years of experience in a contact center environment
• Supervised or led a team, contractors, and vendors through the process lifecycle

Responsibilities

• Lead HRCC internal and corporate projects using industry-standard project tools
• Maintain project trackers and artifacts and work with teams to build a case for project approvals
• Communicate status of projects, risks and accomplishments
• Lead projects, assign owners and timelines, and create project plans
• Represent HRCC, document business discussions, outcomes, actions, and risks
• Coordinate efforts and assessments for deliverables across HRCC
• Partner with Process Analyst to take on workload related to process studies and documentation
• Manage projects and guide new projects, including project approvals, status communications and follow-ups.
• Handle multiple tasks and plan and negotiate around conflicts or challenges
• Develop project plans and change strategies
• Deliver project status updates and risk to all levels of management
• Define projects for assessment, delivery, and maintenance
• Bring project deliverables to completion
• Work with functional and technical decision-makers to interpret needs into processes and process optimization

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next