Analyst Jobs

About The Position

Requirements

• Minimum of three (3) years of experience providing IT support in a business or enterprise environment.
• Strong experience providing end-user technical support in a business or enterprise environment.
• Proficiency with Microsoft technologies, including Windows 10/11, Microsoft 365, Active Directory, and user account/profile management.
• Knowledge of PC hardware, peripherals, and basic networking concepts and troubleshooting.
• Experience deploying and supporting desktops and laptops using tools such as Microsoft Intune and JAMF.
• Experience supporting business applications in a Windows-based environment.
• Strong troubleshooting, analytical, and problem-solving skills with the ability to resolve technical issues efficiently.
• Excellent customer service, communication, and interpersonal skills.
• Customer Service oriented
• Supports the mission and goals of the company.
• Demonstrates integrity and strong ethical standards.
• Committed to quality and its continuous improvement.
• Solves problems proactively.
• Committed to learning better and more efficient ways to accomplish tasks.
• Self-management and ownership of work assigned

Nice To Haves

• Associate's or Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field preferred but not required.
• CompTIA A+ Certification preferred but not required.
• Experience supporting Microsoft Windows, Microsoft 365, and end-user devices preferred.
• Experience with endpoint management, account administration, and ticketing systems preferred.

Responsibilities

• Adhering to all HealthStream security policies, procedures, and assigned training.
• Interfacing with employees and contractors to provide technical support while delivering a high level of customer service and ensuring a positive end-user experience.
• Coordinating onboarding, offboarding, and employee transitions by provisioning user accounts, granting appropriate access, configuring and deploying hardware, and ensuring compliance with security and access management procedures.
• Diagnosing, troubleshooting, and resolving hardware, software, operating system, application, and connectivity issues while communicating effectively with users and meeting established service expectations.
• Developing and maintaining knowledge articles and documentation while tracking key metrics to identify trends, improve processes, and enhance service delivery.
• Researching and evaluating new technologies, tools, and support practices to identify opportunities for improving existing services.
• Collaborating with MIS team members to share knowledge, support cross-training efforts, and provide backup coverage.
• Participating in the on-call schedule of 7 days, which rotates on a monthly or bi-monthly basis.

Benefits

• Medical, Dental and Vision insurance
• Paid Time Off
• Parental Leave
• 401k and Roth
• Flexible Spending Account
• Health Savings Account
• Life Insurance
• Short- and Long-Term Disability
• Medical Bridge Insurance
• Critical Illness Insurance
• Accident Insurance
• Identity Protection
• Legal Protection
• Pet Insurance
• Employee Assistance Program
• Fitness Reimbursement
• Competitive Compensation & Bonuses
• Work-from-home flexibility
• Streaming Good time off for volunteering
• Wellness workshops
• Buddy Program for new HealthStreamers
• Collaborative work environment
• Career growth opportunities
• Continuous learning opportunities
• Inspiring workspaces to collaborate and connect with other HealthStreamers
• Free employee parking at our Resource Centers in Nashville and San Diego