Admissions Counselor Jobs

About The Position

Requirements

• Bachelor’s degree in a social services field, if permitted by the state.
• Current licensure as preferred for the area of clinical specialty, as designated by the state in which the facility operates.
• CPR and de-escalation/restraint certification required; training is available upon hire and offered by the facility.

Nice To Haves

• Master’s degree in a social services field, such as psychology, counseling, social work, sociology, health administration, or nursing, or an RN credential.
• One or more years of experience in mental or behavioral health working with individuals in a clinical or observational capacity.
• First aid, depending on state or facility requirements.

Responsibilities

• Respond to inquiries about the facility within facility policy timeframes.
• Develop therapeutic relationships with patients and families.
• Verify benefit eligibility and communicate the results to the business office and the patient or significant other.
• Collaborate with medical and psychiatric personnel on recommendations regarding pending referrals.
• Coordinate admissions and transfers from referral sources and between levels of care within the facility.
• Maintain knowledge of milieu management.
• Promptly communicate projected admissions to designated internal representatives.
• Obtain clinical information from referral sources or patients, including medical comorbidity information, before admission when possible.
• Schedule and complete pre-admission assessments when applicable, consult with the admitting physician, and communicate disposition recommendations to patients or their families.
• Prepare and maintain medical record documentation to support authorization for the requested level of care.
• Complete initial pre-authorization for treatment and admission before admission when possible and within payor timeframe guidelines.
• Admit patients to the registration and accounting system and complete admission and consent forms with them.
• Maintain a positive, empathetic, and professional attitude; acknowledge and work to resolve complaints when patient needs are not met.
• Coordinate care, follow-up, and referrals for patients who are not admitted.
• Demonstrate urgency regarding patient safety and provide excellent customer service.
• Conduct safety checks and ensure supervision occurs at 15-minute intervals, as indicated in special precautions, or according to individualized supervision guidelines.
• Perform other functions and tasks as assigned.