Admissions Counselor 7a-7:30p Sun-Tues

Belmont Behavioral Health System•Philadelphia, PA

About The Position

Belmont Behavioral Health System is seeking a clinical professional to facilitate admissions, clinical intake assessments, and utilization review processes. The role supports continuity of care by helping determine the most appropriate level of care for patients and coordinating the use of their benefits and resources. The Admissions Counselor responds to inquiries, develops therapeutic relationships with patients and families, verifies benefit eligibility, coordinates admissions and transfers, and collaborates with facility medical and psychiatric personnel on referrals. The role also conducts pre-admission assessments, consults with the admitting physician, completes required clinical and admission documentation, and coordinates follow-up care for individuals who are not admitted. Patient safety, professional and empathetic customer service, and adherence to facility and payor processes are central to the position. The position is full-time, with hours listed as Sunday through Tuesday, 7:00 a.m. to 7:00 p.m.

Requirements

Current licensure required for the area of clinical specialty, such as an RN license, CAC, or other clinical counseling or therapy license designated by the state in which the facility operates.
CPR and de-escalation/restraint certification required; training is available upon hire and offered by the facility.

Nice To Haves

Master's degree in a social services field, such as psychology, counseling, social work, sociology, health administration, or nursing, or an RN qualification preferred.
One or more years of experience in mental or behavioral health working with individuals in a clinical or observational capacity preferred.
First aid may be required depending on the state or facility.

Responsibilities

Respond to facility inquiries within applicable policy timeframes.
Develop therapeutic relationships with patients and families.
Verify benefit eligibility and communicate the information to the business office and the patient or significant other.
Collaborate with facility medical and psychiatric personnel to make appropriate recommendations regarding pending referrals.
Coordinate admissions and transfers from referral sources and between levels of care within the facility.
Maintain knowledge of milieu management.
Promptly communicate projected admissions to designated internal representatives.
Obtain clinical information from referral sources or patients, including medical comorbidity information, before admission when possible.
Schedule and complete pre-admission assessments when applicable, consult with the admitting physician, and communicate disposition recommendations to patients or families.
Prepare and maintain medical record documentation to support authorization for the requested level of care.
Complete initial pre-authorization for treatment and admission before admission when possible and within payor timeframes.
Register patients in the registration and accounting system and complete admission and consent forms with them.
Maintain a positive, empathetic, and professional attitude; acknowledge and work to resolve complaints when patient needs are unmet.
Prioritize patient safety and provide excellent customer service.
Conduct safety checks and ensure supervision at 15-minute intervals, as specified in special precautions, or according to individualized supervision guidelines.
Coordinate appropriate follow-up care and referrals for patients who are not admitted.
Perform other functions and tasks as assigned.