Admissions Counselor 7a-7:30p Sun-Tues

Acadia Healthcare•Philadelphia, PA

About The Position

Belmont Behavioral Health System is seeking a clinical professional to facilitate admissions, clinical intake assessments, and utilization review processes, supporting continuity of care and appropriate levels of care while considering patients’ benefits and resources. The role responds to inquiries, coordinates referrals and admissions, assesses patients before admission, and collaborates with facility clinicians and other personnel. It also supports patient safety, documentation, authorization, and follow-up care.

Requirements

Master’s degree in a social services field, such as psychology, counseling, social work, sociology, health administration, or nursing, or an RN qualification is preferred.
Current licensure as required for the area of clinical specialty, such as an RN license, CAC, or other clinical counseling or therapy license designated by the state where the facility operates.
CPR and de-escalation/restraint certification; training is available upon hire and offered by the facility.

Nice To Haves

Master’s degree in a social services field or RN.
One or more years of experience in mental or behavioral health working with individuals in a clinical or observational capacity.
First aid certification, depending on state or facility requirements.

Responsibilities

Respond to inquiries about the facility within facility policy timeframes.
Develop therapeutic relationships with patients and families.
Verify benefit eligibility and communicate it to the business office and the patient or significant other.
Collaborate with medical and psychiatric personnel on recommendations for pending referrals.
Coordinate admissions and transfers from referral sources and between facility levels of care.
Maintain knowledge of milieu management.
Promptly communicate projected admissions to designated internal representatives.
Obtain available clinical information from referral sources or patients, including medical comorbidity information, before admission.
Schedule and complete pre-admission assessments when applicable, consult with the admitting physician, and communicate disposition recommendations to patients or their families.
Prepare and maintain medical record documentation to support authorization for the requested level of care.
Complete initial pre-authorization for treatment and admission before admission when possible and within payor timeframes.
Register patients in the registration and accounting system and complete admission and consent forms with them.
Maintain a positive, empathetic, and professional attitude toward customers and acknowledge and work to resolve complaints when patient needs are not met.
Prioritize patient safety and demonstrate urgency and excellent customer service.
Conduct safety checks and ensure supervision at 15-minute intervals when specified by special precautions, or according to individualized supervision guidelines.
Coordinate care and appropriate follow-up referrals for patients who are not admitted.
Perform other functions and tasks as assigned.