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Admissions-Admin Assistant

Stamford Health•United States,
•Onsite

About The Position

This role provides essential administrative support within the Admissions department, focusing on reception, registration, insurance verification, scheduling, and various clerical duties. The position requires strong organizational skills, proficiency in office software, and excellent communication abilities to ensure smooth operations and positive patient interactions.

Requirements

  • Proficient in Microsoft Office including Word, Excel and Power Point.
  • Good written & oral communications skills.
  • Able to prioritize work assignments on a daily basis, demonstrating flexibility and teamwork to accomplish priority tasks.
  • Motor coordination in combination with finger dexterity for tasks like keyboarding.

Nice To Haves

  • Minimum 5 years’ experience as Administrative Assistant, preferably in a hospital administrative setting.
  • Prior experience in insurance verification.
  • Two years of college or 2 years prior equivalent experience in a health care setting.

Responsibilities

  • Cover reception area phone with all admission staff.
  • Provide information to callers, route calls as appropriate, and take clear and concise messages.
  • Check messages promptly and return calls or refer messages to the appropriate person.
  • Greet all patients in a friendly and courteous manner and escort therapy patients as needed.
  • Explain 1st appointment paperwork, obtain proper signatures, witness documents as indicated, and explain Notice of Privacy practices to patients.
  • Register patients on Meditech CWS system, file appropriate paperwork, and set up charts.
  • Call patients to schedule 1st appointments within 24-48 hours of receipt.
  • Direct patients to other sites as appropriate.
  • Schedule initial and follow-up therapy appointments utilizing the computerized scheduling system.
  • Act as “master user” for MediTech scheduling system, including training staff and editing data as needed.
  • Provide timely notification of cancellations to staff and maintain a cancellation call list for evaluations.
  • Send faxes and deliver received faxes to the appropriate individual promptly.
  • Receive co-pays, prepare deposits, and bring co-payments to the central Tully location.
  • Order supplies for the department using the Meditech MM system for departmental ordering and verify purchases against P.O.’s.
  • Prepare monthly/quarterly reports for the Director, including volume statistics, patient satisfaction results, and productivity reports.
  • Assist with other activities as requested, such as Medicare correspondence, medical record keeping/retrieval/preparation for copying, charge entry/verification, Internet entry of outcome data, and maintenance of the front office procedure manual.

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