Project Admin Inside Support / Technical Support Coordinator

JAM SERVICES•Livermore, CA

4d•$19 - $21•Onsite

About The Position

The Inside Support / Technical Support Coordinator manages the intake, scheduling, and follow-through of tech support activation inquiries while also handling the day-to-day administrative and order-processing workload for PA Inside Support. This role serves as the coordination point between internal staff, external technicians, vendors, and accounting, and is responsible for new job setup, purchase order and packing list processing, bill of materials creation, and department filing and compliance recordkeeping. This role is well organized, works independently with little supervision, maintains a positive attitude, contributes positively to a team environment, and is comfortable working in a fast-paced industry with short timelines.

Requirements

High degree of accuracy and attention to detail, including when processing POs, packing lists, and BOMs.
Ability to work both collaboratively and independently.
Proficient in Microsoft Office Suite and Google applications, including calendar and scheduling tools.
Strong multi-tasker; able to manage competing priorities and a fluctuating volume of inquiries and orders in a fast-paced environment with short timelines.
Reliable in work and attendance.
Clear written and verbal communication skills for coordinating with technicians, vendors, and accounting; positive attitude and a strong team contributor.
Strong problem-solving skills to track field issues through resolution.
High school diploma or equivalent required.
1+ years of experience in a scheduling, dispatch, customer service, order processing, or technical support coordination role preferred.
Experience coordinating with external vendors or technicians and familiarity with basic billing/invoicing, purchase order, or BOM processing a plus.

Nice To Haves

additional coursework in business administration or a technical field preferred.

Responsibilities

Handles intake of all new tech support activation inquiries.
Books all new jobs.
Creates initial log entries for new jobs.
Tracks field issues to completion, ensuring each inquiry is resolved.
Types POs and all packing lists.
Enters POs and packing lists in the Customer Log.
Issues revised packing lists as needed.
Processes online ordering.
Processes administrative release.
Creates BOMs (bills of material).
Processes daily scanned packing lists.
Processes Change Order Requests (CCOs).
Tracks all vendor correspondence for external technicians.
Manages and maintains calendar appointments for internal and external technicians.
Reschedules tech support appointments as needed to resolve field issues.
Processes turn-on confirmation and cancellation paperwork as required for each inquiry.
Cleans up files daily from PA offices, returning them to file cabinets.
Conducts daily file searches.
Performs miscellaneous filing of POs, packing lists, and communications.
Downloads Certificates of Compliance (poles).
Maintains the Valmont Pole Log.
Performs monthly file clean-up.
Tracks billable tech support inquiries and initiates billing with accounting as needed.
Orders Polara VOL online.
Trains new associates upon request.