Customer Project Manager, APAC

The Customer Project Manager role at G-P involves leading strategic and complex projects for the company's most valuable customers. This includes overseeing large-scale onboardings, off-boardings, transfers, and mergers and acquisitions. The Customer Project Manager works closely with the Customer Success Manager to ensure project plans are aligned with customer objectives and executed flawlessly. They also coordinate internal resources, evaluate project success, and drive continuous improvement. Additionally, the role involves becoming a subject matter expert on transitions for professionals globally and contributing to the development of the G-P Platform.

• Lead strategic and complex projects for G-P's most valuable customers
• Ensure seamless implementation of G-P's products for customers
• Work closely with Customer Success Manager to meet customer needs and objectives
• Coordinate internal resources for flawless project execution
• Communicate and mitigate risks and issues
• Conduct post-project evaluation and drive continuous improvement
• Develop trusted relationships with internal and external stakeholders
• Support Sales team in discussions regarding M&A and complex matters
• Become a subject matter expert on transitions for Professionals globally
• Share success stories with Customer Success Managers to drive engagement
• Participate in cross-functional projects to enhance customer experience
• Contribute to the development of the G-P Platform
• Maintain strong knowledge of G-P's product landscape and business priorities
• Possess 5 years of experience in customer-facing roles
• Demonstrate experience in driving complex projects to completion
• Have strong project management and prioritization skills
• Be self-motivated and capable of taking ownership over work
• Be an assertive problem-solver.

• 5 years of experience in Customer Success, Account Management, Project Management, or another customer-facing role
• Project Management Professional (PMP) certification a plus
• Demonstrable experience in driving complex projects to completion
• Experience with project management and prioritization across multiple accounts at any given time. Strong understanding of project management methodologies.
• Self-motivated with the ability to own and drive initiatives to completion; capable of taking full ownership over their work when required
• Assertive problem-solver who can respond quickly

• Competitive compensation and benefits package
• Opportunity for personal growth and career development
• Recognition for a job well done
• Impactful work with a positive impact on people and their work/life possibilities around the world
• Remote-first and diverse teams
• Flexibility and autonomy in work
• Clear and simple promise of Opportunity Made Possible
• Skills expansion and the thrill of impacting the way the world works
• Lead strategic and complex projects for valuable customers
• Partnership with Customer Success Manager
• Coordination of internal resources for flawless project execution
• Post-project evaluation and continuous improvement
• Trusted relationship with key stakeholders
• Support for Sales team in complex matters
• Subject matter expertise on 'transitions' for Professionals across the globe
• Sharing success stories to drive greater engagement
• Participation in cross-functional projects
• Contribution to the development of the G-P Platform
• Strong knowledge of G-P's product landscape, solutions, and business priorities
• Self-motivation and ownership over work
• Problem-solving skills and strategic thinking
• Interpersonal skills and ability to build rapport
• Excellent communication and presentation skills
• Business perspective and understanding of customer objectives
• Passion for customer success
• Thought leadership and process improvements
• Experience with Salesforce, CSM/CRM tools
• Comfortable with technology
• Preferred experience in SaaS or HCM industry
• Excellent command of English and Mandarin