Customer Success Manager

This job offers the opportunity to join a global company with a mission to break down barriers to global business. As a member of the Dream Team, you will have the flexibility and autonomy to do innovative work and contribute to the positive impact on people's work/life possibilities worldwide. The role involves managing post-sales activities, building strong customer relationships, driving revenue growth, and advocating for customers within the organization. It also requires deep knowledge of the company's products and industry.

• Manage all post-sales activity for G-P's customers
• Provide strong onboarding, progressive adoption activities, operational day to day support, relationship-building, product knowledge, planning, and execution
• Develop a trusted relationship with key customer contacts
• Deliver consistently responsive and best-in-class customer service
• Conduct regular check-in calls and strategic business reviews to minimize churn
• Maintain high levels of CSAT and NPS for assigned customers
• Continually monitor and update customer health records
• Develop deep knowledge of customers' business, roadmap, strategies, initiatives, and goals
• Educate decision makers on G-P's value proposition and how it can help achieve their business outcomes
• Proactively seek revenue growth through expansion, cross-sell, and up-sell opportunities
• Establish competitive advantage by developing value-proposition presentations and specialized business plans
• Implement "win-back" strategy for former customers
• Function as the "voice of the customer" and influence internal teams on how G-P can better serve customers
• Identify customers for case studies and work with Marketing to create them
• Proactively build and maintain knowledge of G-P's product landscape, solutions, and business priorities
• Drive outstanding product adoption and train customers on best practices
• Gain in-depth understanding of competitive landscape
• Support customers in projects for seamless implementation of G-P's products
• Drive cross-functional projects to improve customer experience
• Have 3+ years of experience in Customer Success, Account Management, Business Development, or another customer-facing role
• Demonstrate experience in driving sustainable account growth
• Have experience with project management, account business planning, and prioritization
• Be comfortable with technology
• Have the ability to influence challenging customers
• Be self-motivated and capable of taking full ownership over work.

• 3+ years of experience in Customer Success, Account Management, Business Development, or another customer-facing role
• Demonstrable experience in driving significant sustainable account growth
• Experience with project management, account business planning, and prioritization across multiple accounts at any given time
• Experience with Salesforce, CSM/CRM tools
• Demonstrable experience in thought leadership and process improvements to maximize the customer experience
• Comfortable with technology
• Innate ability to influence even the most challenging of customers
• Self-motivated with the ability to own and drive initiatives to completion; capable of taking full ownership over their work

• Competitive compensation and benefits package
• Opportunity for personal growth and career development
• Recognition for a job well done
• Positive impact on people and their work/life possibilities
• Remote-first and diverse teams
• Flexibility and autonomy in work
• Clear and simple promise of Opportunity Made Possible
• Intimate knowledge of customers' business and goals
• Revenue growth opportunities through expansion, cross-sell, and up-sell
• Voice of the customer and influence on internal teams
• Proactive identification of customers for case studies
• In-depth understanding of G-P's product landscape and solutions
• Project management support for seamless implementation
• Ability to drive projects to completion
• 3+ years of experience in customer-facing roles
• Demonstrable experience in driving sustainable account growth
• Comfortable with technology
• Ability to influence challenging customers
• Self-motivated and capable of taking ownership
• Problem-solving and proactive relationship management skills
• Interpersonal skills and ability to build rapport and trust
• Excellent communication and presentation skills
• Business perspective and understanding of customer objectives
• Passion for customer success
• Preferred experience in SaaS or HCM and knowledge of EOR/global expansion industry
• Equal Opportunity Employer with a commitment to diversity and inclusion
• Reasonable accommodations for individuals with disabilities during the interview process.