Account Manager, SMB Accounts

We are seeking a dynamic and results-driven SMB Account Manager to join our Inside Sales team. In this role, you will be responsible for managing and developing long-term partnerships with our Market Intelligence solution customers, with a focus on retention and upsell/business growth. You will work closely with customers to ensure they are maximizing the value of our platform and data, while also proactively identifying opportunities for account expansion and revenue growth. The ideal candidate will have a minimum of 2 years of experience in account management or sales, excellent communication and interpersonal skills, and a results-oriented mindset.

• Managing and developing long-term partnerships with customers of the Market Intelligence solution
• Increasing user engagement and facilitating product adoption to drive retention
• Proactively managing the renewal process and minimizing churn
• Implementing strategies to increase retention and reduce attrition rates
• Identifying opportunities for account expansion and revenue growth within the assigned customer base
• Presenting upsell and cross-sell opportunities to drive increased product adoption and usage
• Developing strategies using Similarweb data to help customers reach their business goals and KPIs
• Sourcing, outbounding, and landing new contacts within a client's organization to find new users and strengthen relationships
• Identifying value drivers in recurring revenue business models
• Building rapport, influencing, and negotiating with customers
• Problem-solving and providing effective solutions to meet customer needs
• Tracking customer metrics and deriving actionable insights
• Managing multiple priorities effectively
• Collaborating effectively with colleagues and business partners
• Working with a quota and achieving success towards that quota
• Having a results-oriented mindset with a focus on customer satisfaction, revenue growth, and retention
• Having analytical skills to track customer metrics and derive actionable insights
• Having experience working within SaaS (a plus)
• Having a strong understanding of the digital marketing space and trends (a plus)

• Minimum 2 years experience in commercially focused account management, customer success, or sales, customer-facing roles
• Track record of working in a role with a quota and proven success towards achieving that quota
• Ability to identify value drivers in recurring revenue business models
• Excellent interpersonal and communication skills, with the ability to build rapport, influence, and negotiate with customers
• Ability to identify opportunities, problem-solve, and provide effective solutions to meet customer needs
• Results-oriented mindset with a focus on customer satisfaction, revenue growth, and retention
• Analytical skills to track customer metrics and derive actionable insights
• Self-motivated, organized, and able to manage multiple priorities effectively
• Team player who can collaborate effectively with colleagues and business partners
• Experience working within SaaS (preferred)
• Strong understanding of the digital marketing space and trends (preferred)

• Work with leading global customers such as Google, eBay, and Adidas
• Access to data-driven insights, competitive benchmarks, and strategic analysis
• Retain and expand relationships with existing customers
• Competitive compensation packages
• Regular team outings and happy hours
• Opportunities for professional growth and career development
• Emphasis on diversity and inclusivity in the workplace
• Flexibility to work from home in a hybrid model
• Empowerment to bring ideas to the table and create meaningful change
• Sell a product that employees believe in
• Collaborative and high-energy team environment