Account Manager, SMB Accounts

We are seeking a dynamic and results-driven SMB Account Manager to join our team at Similarweb. As an Account Manager, you will play a crucial role in retaining and expanding our relationships with existing customers of our Market Intelligence solution. Your responsibilities will include managing and developing long-term partnerships, increasing user engagement and product adoption, proactively managing renewals, identifying opportunities for account expansion, and utilizing Similarweb data to help customers achieve their business goals. This role is perfect for someone with a minimum of 2 years of experience in account management or sales, with a track record of meeting quotas and a focus on customer satisfaction and revenue growth.

Managing and developing long-term partnerships with customers of our Market Intelligence solution

Working closely with a customer to increase user engagement and facilitate product adoption, both key components of driving retention

Proactively manage the renewal process to secure timely renewals and minimize churn

Implement strategies to increase retention and reduce attrition rates

Identifying opportunities for account expansion and revenue growth within your assigned customer base

Proactively presenting upsell and cross-sell opportunities to drive increased product adoption and usage

Develop strategies from Similarweb data to help your customers reach their business goals and KPIs

Sourcing, outbounding, and landing new contacts within a client’s organization to both find new users and level up your relationships

• Minimum 2 years experience in commercially focused account management, customer success, or sales, customer-facing roles
• Track record of working in a role with a quota and proven success towards achieving that quota
• Ability to identify value drivers in recurring revenue business models
• Excellent interpersonal and communication skills, with the ability to build rapport, influence, and negotiate with customers
• Ability to identify opportunities, problem-solve, and provide effective solutions to meet customer needs
• Results-oriented mindset with a focus on customer satisfaction, revenue growth, and retention
• Analytical skills to track customer metrics and derive actionable insights
• Self-motivated, organized, and able to manage multiple priorities effectively
• Team player who can collaborate effectively with colleagues and business partners
• Experience working within SaaS (preferred)
• Strong understanding of the digital marketing space and trends (preferred)

• Hybrid work model with the flexibility to work from home
• Building face-to-face connections with colleagues
• Opportunity to work with a variety of clients, including recognizable brands
• Become a trusted advisor to clients and help them implement impactful strategies
• Sell a product that employees believe in, the most powerful market intelligence platform
• Encouragement of open dialogue and empowerment to bring ideas to the table
• Competitive compensation packages
• Emphasis on community with regular team outings and happy hours
• Opportunities for career growth and development
• Commitment to diversity and inclusivity in the workplace