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Automotive Service Consultant

Nealey Tire & Auto•Chesapeake Beach, MD
•Onsite
Match Resume

About The Position

As an Automotive Service Consultant, you are the primary consultant for our guests. You aren't just writing tickets-you are managing the entire service lifecycle. Your daily focus includes owning the guest journey from initial greeting to final delivery, managing service and repair orders with attention to detail, delivering clear repair recommendations, partnering with the technical team for efficient workflow, educating customers, and upselling vital services. You will follow a proven service process to guarantee consistent, high-standard results.

Requirements

  • 3+ years of experience as an Automotive Service Advisor, Service Writer, or in Automotive Sales
  • A valid driver's license
  • Comfortable working in a performance-based environment where a portion of their compensation is tied to sales targets and KPIs
  • High energy and consistently punctual in a fast-paced shop environment
  • Demonstrate mental toughness and coachability

Nice To Haves

  • Individuals with 3+ years of experience in a high performing and/or high volume automotive repair shop.
  • Former Collegiate Athletes: Individuals who bring a "win-the-day" mentality, mental toughness, and a high degree of coachability.
  • Dealership Experts: Experienced Automotive Service Consultants who want the freedom and team-first culture of a top-tier independent shop.
  • Performance-Driven Sales Pros: Goal-oriented individuals who love merit-based compensation and "owning" their numbers.
  • Automotive Enthusiasts: People who possess a genuine passion for the industry and can communicate technical concepts with ease.

Responsibilities

  • Lead the front-of-house experience from the initial greeting to the final vehicle delivery with total professionalism.
  • Manage service and repair orders with obsessive attention to detail and timely execution.
  • Deliver clear, confident repair recommendations that empower customers to make the best decisions for their vehicles.
  • Partner closely with our Technical Team to ensure a seamless, efficient shop workflow.
  • Utilize your expertise to educate customers and upsell vital services that ensure vehicle safety and shop profitability.
  • Follow our proven service process to guarantee consistent, high-standard results for every guest.

Benefits

  • Highly competitive base salary
  • Aggressive performance bonuses
  • 401(k) with up to 4% matching
  • Elite Professional Coaching
  • Access to high-level training
  • 5-DAY WORK WEEK
  • Top-tier management
  • Comprehensive healthcare benefits for you and your family
  • Family environment
  • Culture of accountability, teamwork, respect
  • Free Lunch Fridays

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Education Level

No Education Listed

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