Automotive Service Consultant

Nealey Tire & Auto•Chesapeake Beach, MD

36d•Onsite

About The Position

As an Automotive Service Consultant, you are the primary consultant for our guests. You aren't just writing tickets-you are managing the entire service lifecycle. Your daily focus includes owning the guest journey from initial greeting to final delivery, managing service and repair orders with attention to detail, delivering clear repair recommendations, partnering with the technical team for efficient workflow, educating customers, and upselling vital services. You will follow a proven service process to guarantee consistent, high-standard results.

Requirements

3+ years of experience as an Automotive Service Advisor, Service Writer, or in Automotive Sales
A valid driver's license
Comfortable working in a performance-based environment where a portion of their compensation is tied to sales targets and KPIs
High energy and consistently punctual in a fast-paced shop environment
Demonstrate mental toughness and coachability

Nice To Haves

Individuals with 3+ years of experience in a high performing and/or high volume automotive repair shop.
Former Collegiate Athletes: Individuals who bring a "win-the-day" mentality, mental toughness, and a high degree of coachability.
Dealership Experts: Experienced Automotive Service Consultants who want the freedom and team-first culture of a top-tier independent shop.
Performance-Driven Sales Pros: Goal-oriented individuals who love merit-based compensation and "owning" their numbers.
Automotive Enthusiasts: People who possess a genuine passion for the industry and can communicate technical concepts with ease.

Responsibilities

Lead the front-of-house experience from the initial greeting to the final vehicle delivery with total professionalism.
Manage service and repair orders with obsessive attention to detail and timely execution.
Deliver clear, confident repair recommendations that empower customers to make the best decisions for their vehicles.
Partner closely with our Technical Team to ensure a seamless, efficient shop workflow.
Utilize your expertise to educate customers and upsell vital services that ensure vehicle safety and shop profitability.
Follow our proven service process to guarantee consistent, high-standard results for every guest.