Vp Operations Jobs

About The Position

Requirements

• Bachelor’s degree in Business, Retail Management, Operations, or a related field
• Ten (10) or more years of experience in retail sales and operations management
• Seven (7) or more years of progressive management and supervisory experience
• Proven experience leading multi-site retail or distributed operations
• Strong written and verbal communication skills
• Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and government regulations
• Working knowledge of retail POS systems, merchandising, and inventory management
• Ability to analyze sales, margin, productivity, and operational performance metrics
• Successful completion of a background check meeting Agency standards
• Valid driver’s license with a satisfactory driving record and insurance meeting Agency standards
• Demonstrated experience managing multi-million-dollar operating budgets and revenue responsibility.
• Proven ability to develop and execute strategic business plans that deliver measurable results.

Nice To Haves

• Experience leading donated goods or value-based retail operations
• Experience with LEAN principles, continuous improvement, or operational excellence practices
• Demonstrated ability to lead and inspire large, geographically dispersed teams
• Strong business acumen with experience partnering closely with Finance and Operations leader

Responsibilities

• Direct the overall operation of the Agency’s retail stores, donated goods collection, processing, salvage, and warehouse operations
• Ensure retail operations are profitable and effectively support the Agency’s mission
• Analyze all factors impacting retail, processing, and donated goods performance and act on findings to improve results
• Ensure high-quality merchandise flow through effective donation collection and inventory practices
• Establish and monitor operational standards for store appearance, merchandising, production, and customer experience
• Ensure effective coordination between retail stores, transportation, warehousing, salvage, e-commerce, and donated goods operations
• Provide leadership, direction, and accountability to Retail Regional Leaders, and Store Management teams
• Ensure leaders have the tools, training, and clarity needed to meet performance expectations
• Foster a team-centered, performance-driven culture grounded in Agency values and citizenship behaviors
• Build and maintain a succession pipeline for key retail leadership positions.
• Lead organizational change initiatives and ensure successful adoption of new processes, systems, and technologies.
• Promote employee engagement, retention, and professional development throughout the retail organization.
• Translate Agency and COO-led strategic objectives into clear, achievable retail operating plans
• Establish performance goals for sales, donations, margin, productivity, and labor management
• Monitor results and make timely operational course corrections throughout the fiscal year
• Utilize operational and financial analytics to identify trends, risks, and opportunities and drive data-informed decision making.
• Lead continuous improvement initiatives to enhance productivity, service, quality, and financial performance.
• Maintain open, consistent dialogue with retail leaders and frontline teams
• Partner with the Chief Operating Officer to align retail execution with enterprise operational priorities
• Partner with Finance to develop budgets, forecasts, capital plans, and performance reporting that support Agency objectives.
• Work cross-functionally with Advancement, Marketing, and Workforce leaders on retail specific initiatives
• Represent the Agency within the Goodwill network and external retail forums as appropriate
• Partner with Human Resources to support workforce planning, talent development, and organizational culture initiatives.
• Accountable for retail operating performance, including revenue growth, expense management, and margin contribution
• Develop and execute growth strategies through market optimization and territory expansion, in alignment with COO direction
• Provide operational insight and recommendations to improve efficiency, revenue, and cost control
• Ensure compliance with Agency policies, procedures, and operational standards
• Develop and manage the annual retail operating and capital budgets.
• Ensure appropriate controls, reporting, and accountability for retail assets, inventory, and operational resources.
• Oversee retail compliance with applicable federal, state, local, safety, and Goodwill standards.

Benefits

• Medical, Dental, and Vision insurance offered
• 403(b) retirement plan with Employer Match
• Employer Paid Short & Long Term Disability
• Employer-paid Life Insurance
• Generous Paid Time Off Plan
• Paid Holidays
• 50% Employee discount at Goodwill stores in ME, NH & VT
• Discount on personal cell phone plans
• Local community discounts