Veterans Service Officer Jobs

About The Position

Requirements

• Associate's degree in psychology, sociology, social work, social welfare, counseling and guidance, office administration or closely related field; PLUS two (2) years of experience performing office work with veterans' related services or community support services; OR, any equivalent combination of training and/or experience.
• Must pass job related tests.
• Must be an honorably discharged veteran.
• Must have a valid State of Washington Driver's License.

Nice To Haves

• Knowledge of standard office practices and procedures
• Knowledge of human services and governmental agencies, programs and resources
• Knowledge of public customer service
• Knowledge of VA Veterans Benefits and applicable RCW's
• Knowledge of how to gather and analyze program data and calculate mathematical or statistical data
• Knowledge of how to develop veterans' services programs, plans for services and operations
• Ability to apply veteran relevant RCWs, SCC, and USDVA benefits and entitlements effectively
• Ability to interview clients, determine courses of action and evaluate individual progress
• Ability to establish and maintain rapport with clients, guide them toward positive goals and communicate with them in both supportive and confrontational modes
• Ability to communicate effectively with people regardless of age, sex or social, economic or cultural backgrounds, including persons with social or behavioral problems
• Ability to express ideas and recommendations clearly and effectively both orally and in writing
• Ability to establish and maintain effective work relationships with humans service and veterans service system officials, community organization and agency staff, associates and other county employees and the public
• Ability to follow oral and written instructions
• Ability to maintain detailed records and prepare clear, concise written reports
• Ability to exercise initiative and judgment and make decisions within the scope of assigned authority
• Ability to read, interpret and apply work-related laws, rules and other regulations
• Ability to perform data entry, word processing and other computer related tasks
• Ability to operate a motor-vehicle

Responsibilities

• Provide emergency assistance to eligible veterans and their families in accordance with Revised Code of Washington (RCW) and county procedures.
• Connect veterans and their families to services available through local agencies and the Federal Department of Veterans Affairs.
• Interview veterans and/or their families to determine eligibility for emergency vouchers and related services; assess needs and barriers, identify problems and gather information regarding need and possible eligibility for community resources.
• Document eligibility and check client database to determine status of veteran.
• Issue vouchers for emergency financial assistance; enter required data into client database.
• Assist clients in filing claims with the Federal Department of Veterans Affairs for VA entitlements and benefits.
• Respond to requests from veterans incarcerated in the Snohomish County Jail for assistance in accessing veterans' services.
• Arrange for post jail release services that can include substance use disorder treatment.
• Provide outreach to outlying areas of the county for veterans in need of emergency vouchers or other services who cannot travel to Everett.
• Assist veterans, as needed, in developing plans that will help them become and remain self-sufficient.
• Network and collaborate with veterans' organizations, other County Departments and community providers to increase available services for veterans.
• Provide information and referral at veterans' information fairs, stand-downs, and other venues that may reach veterans.
• Maintain computer-based voucher system to track client data and voucher accounting and complete the voucher process in a timely manner to ensure prompt payment of vendors.
• Network with corresponding program staff in surrounding counties to identify persons using veterans' assistance funds in more than one county.
• Identify new areas of concern regarding veterans' issues and needs; attempt to quantify anticipated program impact and adjust allocations accordingly to meet the need.
• Provide staff support to Veterans' Assistance Fund Board committees.
• Perform related duties as required.

Benefits

• outstanding benefits
• competitive wages