Remote | Veterans Service Officer — $40–$60/hour

24-Mag•New York, NY

18h•Remote

About The Position

This remote consulting opportunity is for a VA-accredited Veterans Service Officer, County Veterans Service Officer, Accredited Claims Agent, or comparable accredited professional. The consultant will contribute professional expertise to AI training and evaluation initiatives by reviewing realistic veterans benefits inquiries, creating structured evaluation criteria, and assessing AI-generated responses for accuracy, completeness, relevance, and practical usefulness. The work draws on experience in VA disability compensation, claims preparation and filing, survivor benefits, appeals, and decision review procedures. Prior AI training or evaluation experience is not required. The engagement is freelance/contract, fully remote, and limited to candidates based in the United States. It is expected to last a short term, with a commitment of 20–30 hours per week. Compensation is $40–$60 per hour. Candidates should be prepared to begin promptly. The work is performed independently in an asynchronous project environment and includes written assessments, evaluation rubrics, and actionable feedback for improving AI-generated benefits guidance.

Requirements

Current VA accreditation as a Veterans Service Organization Representative, County Veterans Service Officer, Accredited Claims Agent, or comparable accredited professional.
At least 1 year of professional experience preparing and filing VA claims for veterans or their families.
Demonstrated understanding of VA disability compensation and service-connected disability claims.
Practical experience assisting veterans with claims preparation, application procedures, and supporting documentation.
Working knowledge of dependent and survivor benefits, including DIC and CHAMPVA.
Familiarity with VA appeals, decision reviews, and related claims review procedures.
Ability to identify inaccurate, incomplete, or outdated veterans benefits information.
Strong understanding of common questions about disability compensation and VA claims.
Ability to explain benefits eligibility, claims procedures, and supporting evidence requirements clearly.
Practical knowledge of documentation involved in preparing and submitting veterans benefits claims.
Excellent written communication, with clarity, precision, and practical usefulness.
Strong analytical reasoning, attention to detail, and structured problem-solving abilities.
Ability to apply consistent evaluation criteria to complex veterans benefits scenarios.
Strong interpersonal communication skills and experience assisting veterans and their families.
Ability to communicate complex claims and benefits procedures accessibly and accurately.
Strong organisational skills and ability to work independently in a remote project environment.
Must be based in the United States.
Availability to begin promptly and commit 20–30 hours per week.

Nice To Haves

Familiarity with military service records, including DD Form 214.
Experience preparing informational guides, benefits checklists, or training materials.
Experience assisting diverse veteran populations, including rural communities and non-English-speaking individuals.
Prior experience with AI model training or evaluation projects is not required.

Responsibilities

Review sample questions about VA benefits, disability compensation, and veterans claims procedures.
Assess whether sample inquiries reflect questions commonly received from veterans and their families; identify unrealistic scenarios, unclear requests, and missing information.
Recommend improvements to make benefits questions reflect realistic claimant circumstances and common concerns.
Develop evaluation criteria for accurate guidance concerning service-connected disability compensation.
Assess responses about VA disability claims preparation, filing procedures, supporting evidence, eligibility considerations, and relevant documentation.
Identify incomplete, inaccurate, or outdated information about VA claims processes and evaluate whether proposed next steps fit the veteran’s circumstances.
Review guidance about dependent and survivor benefits, including Dependency and Indemnity Compensation (DIC) and CHAMPVA.
Evaluate responses about VA appeals, decision reviews, and available review procedures; identify errors, omissions, or unclear explanations.
Develop structured rubrics defining correct and complete answers to veterans benefits questions.
Evaluate AI-generated responses for accuracy, completeness, relevance, and practical usefulness, documenting findings and recommending specific improvements.
Prepare clear written feedback about errors, omitted information, and recommended corrections.
Document evaluation criteria, claims considerations, and relevant benefits procedures, and communicate practical insights based on direct VA claims experience.
Complete assigned reviews independently in an asynchronous project environment while maintaining accuracy, consistency, and professional written communication.