Administrative Officer - Transplant Service

Veterans Health Administration•Nashville, TN

11d•Onsite

About The Position

The Administrative Officer facilitates and supports the Chief of Transplant Service and the directors of the bone marrow, cardiac, liver, and renal programs, along with attending physicians, clinical coordinators, social workers, and administrative personnel. These are highly specialized and visible clinical programs within the national VA Healthcare system. This is not a virtual position; the employee must live within or be willing to relocate within a commutable distance of the duty location. Ad-hoc telework may be authorized, with eligibility discussed during the interview process. The incumbent serves as a key contact for VA and non-VA officials and clinical experts seeking information about Transplant Service, and for the National VA Transplant referral system. The role manages administrative coordination for patients referred nationwide, supports continuity with other medical center services, supervises administrative support personnel, and provides administrative leadership to physicians and other Title 38 personnel. The position also supports planning and resource management, including evaluating program activities against VA policies and objectives, collecting data and conducting surveys, administering service accounts, tracking equipment needs, managing human resources activities, and preparing quarterly utilization reports for VACO. The incumbent reviews regulatory and legal changes and develops or updates station policies and procedures as needed. The role is responsible for quality management and improvement activities related to transplant patient care and patient rights. The position is full-time, with 8-hour shifts Monday through Friday, according to service needs.

Requirements

One year of specialized experience equivalent to at least GS-7 in the Federal Service, including administrative management involving personnel, procurement, or contract administration; coordinating administrative support activities; monitoring or tracking programs or processes; assisting with resource management; ensuring compliance with policies and procedures; analyzing program management and work-process effectiveness; and using Microsoft Office applications such as Excel, Access, and Word.
Alternatively, a master's or equivalent graduate degree, two full years of graduate-level education leading to such a degree, or an LL.B. or J.D. in a related field from an accredited college or university.
Alternatively, an equivalent combination of qualifying graduate-level education beyond the first year and specialized experience.
Education used to qualify must be documented with transcripts from an accredited institution; foreign education requires a Certificate of Foreign Equivalency with the transcript.
Must be a U.S. citizen.
Must complete the application, questionnaire, and required online assessment.
Selective Service registration is required for males born after December 31, 1959.
Must participate in the seasonal influenza vaccination program as a VA Health Care Personnel employee.
Must serve a one-year probationary period.
Must live within or be willing to relocate within a commutable distance of the duty location.

Nice To Haves

COR Level 1

Responsibilities

Serve as the first point of contact for VA and non-VA officials and clinical experts seeking information about Transplant Service.
Develop responses about the Transplant Program, including sensitive matters related to patient care, and provide accurate information to officials, clinical experts, and veterans’ families.
Serve as the contact point for the National VA Transplant referral system and oversee administrative management of patients referred from VA medical centers nationwide.
Provide continuity between Transplant Service and other services within the medical center.
Supervise the day-to-day activities of administrative support personnel and provide administrative leadership to physicians and other Title 38 personnel.
Assist in evaluating Transplant Service planning activities in relation to VA policies, plans, and objectives.
Conduct surveys and collect data to support recommendations regarding space, personnel, equipment, and workload.
Reconcile and administer all CMR accounts for Transplant Service.
Report excess equipment promptly, provide justification for supply requisitions, and maintain an up-to-date list of equipment needs and replacements.
Administer human resources activities for the service.
Prepare quarterly utilization reports for submission to VACO as the basis for reimbursement of lodging expenses to the medical center.
Review changing regulations, guidelines, and state and federal laws affecting policies, and initiate station policies and procedures as necessary.
Manage quality improvement activities relating to transplant patient care and policies concerning patient rights in transplant and organ and tissue donation.