Customer Service Representative I
Flexfab • Hastings, MI4d • Onsite
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Customer Service Representative I- HDT
Flexfab•Hastings, MI
•Onsite
About The Position
Working under general supervision, the Customer Service Representative I is a direct link between the customer and business with the responsibility to deliver superior customer service in providing customers with product availability, expediting of orders, scheduled delivery dates, purchase order change requests, along with communicating published product lead times. This role involves receiving, prioritizing, and reviewing purchase order contract terms and clauses and entering orders.
Requirements
- Excellent grammatical, telephone communication/verbal, writing and listening skills.
- Must have strong emphasis on detail and error-free work.
- Proven ability to establish work priorities.
- Proficient at using Microsoft Word, Excel and PowerPoint.
- Only U.S. persons (citizens, lawful permanent residents, refugees, or asylees) are eligible due to ITAR regulations.
Nice To Haves
- A minimum of one (1) year customer service experience in an office setting.
Responsibilities
- Retrieve, review, and enter new purchase orders, purchase contracts, blanket orders, or sales releases utilizing the Contract review procedure (60-1020) with high accuracy and process purchase order change request, expedite request, and cancellation request.
- Cross functional coordination with Quality, Engineering, Manufacturing and Sales Supervisor with any discrepancies.
- Process RGA (return orders); coordinate with Sales Specialist, Quality, Finance, and Shipping.
- Answer phones and email requests timely to maintain internal and external customers requested information, delivery of orders, expedite shipments, and shipping information.
- Enter new customers and maintain existing customer masters for changes made to shipping information, billing information and delivery addresses.
- Maintain customer portals: Follow up reports, delivery dates, and shipment information.
- Pull, print, and Acknowledge customer forecast, purchase order or purchase order changes for delivery, pricing, and terms.
- Review inventory levels for vendor managed inventory customers.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
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