Unit Secretary Jobs

About The Position

Requirements

• High school diploma or GED required.
• Computer experience required.
• Ability to speak and write concisely.
• Ability to work effectively with all levels of medical personnel, patients, and families.
• Strong customer service skills.
• Reliability and attention to detail.

Nice To Haves

• Two years of college-level education preferred.
• Prior hospital experience preferred.
• Familiarity with EMR/electronic documentation desirable.
• Knowledge of medical terminology desirable.

Responsibilities

• Greet and assist visitors promptly, provide directions, and answer routine questions.
• Initiate medical records at admission, maintain documentation during the stay, and close records at discharge within the EMR.
• Initiate and follow up on physicians’ orders as directed by unit procedures.
• Serve as unit receptionist by managing incoming and outgoing calls and providing visitor information.
• Facilitate communication among unit personnel, physicians, ancillary departments, patients, and families to exchange information.
• Provide non-clinical patient support, such as responding to call lights, fulfilling requests for non-care items, accompanying patients to appointments, and assisting in the café as assigned.
• Perform other duties as assigned.
• Provide professional, courteous, and helpful service in all interactions.
• Protect patient privacy and confidentiality in communications and record handling.
• Prioritize multiple tasks in a fast-paced environment and escalate concerns appropriately.

Benefits

• Comprehensive medical, dental, and vision plans
• Flexible-spending and health-savings accounts
• Competitive paid time off
• Life, accident, and critical-injury insurance
• Short- and long-term disability coverage
• Identity theft coverage
• Tuition reimbursement
• Loan assistance
• 401(k) matching
• Employee assistance program, including mental, physical, and financial wellness
• Professional development and growth opportunities