Unit Secretary

Lifepoint Health•Chesterfield, MO

19d

About The Position

Provides frontline administrative and receptionist support for nursing units and the front desk. The role initiates, maintains, and closes electronic medical records; manages phones and visitor inquiries; supports communication among patients, families, physicians, and staff; and performs non-clinical patient service tasks to help ensure smooth unit operations and an excellent customer experience. The Unit Secretary is expected to provide professional, courteous, and helpful service; protect patient privacy and confidentiality in communications and record handling; prioritize multiple tasks in a fast-paced environment; and escalate concerns appropriately.

Requirements

High school diploma or GED required.
Computer experience required.
Ability to speak and write concisely.
Ability to work effectively with all levels of medical personnel, patients, and families.
Strong customer service skills.
Reliability and attention to detail.

Nice To Haves

Two years of college-level education preferred.
Prior hospital experience preferred.
Familiarity with EMR/electronic documentation desirable.
Knowledge of medical terminology desirable.

Responsibilities

Greet and assist visitors promptly, provide directions, and answer routine questions.
Initiate medical records at admission, maintain documentation during the stay, and close records at discharge within the EMR.
Initiate and follow up on physicians’ orders as directed by unit procedures.
Serve as unit receptionist by managing incoming and outgoing calls and providing visitor information.
Facilitate communication among unit personnel, physicians, ancillary departments, patients, and families to exchange information.
Provide non-clinical patient support, such as responding to call lights, fulfilling requests for non-care items, accompanying patients to appointments, and assisting in the café as assigned.
Perform other duties as assigned.
Provide professional, courteous, and helpful service in all interactions.
Protect patient privacy and confidentiality in communications and record handling.
Prioritize multiple tasks in a fast-paced environment and escalate concerns appropriately.