About The Position

The Clinical Secretary II serves as the department’s focal communication point and performs clerical and receptionist activities. The role also monitors cardiac telemetry screens for changes in rate and rhythm and responds appropriately. This position is in the Intensive Care Unit, works nights, is listed at 12 hours per week and 0.3 FTE, and has no on-call requirement. Weekend work is required.

Requirements

  • High school diploma or GED.
  • Typing, word processing, and data-entry experience.
  • Excellent customer-service and oral and written communication skills.
  • Ability to organize, prioritize, and perform duties independently with little supervision.
  • Ability to adjust to constantly changing work situations.
  • Competence in basic cardiac dysrhythmia interpretation; training will be provided.

Nice To Haves

  • At least one year of work experience in a hospital or business setting.
  • Proficiency with medical terminology.

Responsibilities

  • Maintain the integrity and organization of patient medical records, including assembling records, scanning documentation into the electronic medical record, printing patient identification materials, filing diagnostic reports, witnessing consent forms, and monitoring chart locations.
  • Communicate orders and information to other departments by appropriate methods; schedule procedures with outside agencies; initiate admission, discharge, transfer, and consultation forms; order special equipment and supplies; process related charges and credits; and review unprocessed orders.
  • Maintain current patient information in communication boards, log books, and computer systems; coordinate admissions, discharges, transfers, procedures, and clinical needs with appropriate departments and outside agencies.
  • Assist internal and external customers by greeting and directing visitors, answering and routing calls and patient call lights, facilitating communication about patient care and location, referring patient and family requests to appropriate staff, and relaying messages and information.
  • Use communication tools and systems including phones, computers, pagers, Vocera, patient call systems, bed management systems, copiers, fax machines, and pneumatic tube systems.
  • Monitor cardiac telemetry screens; recognize rhythms; notify the Registered Nurse of changes, abnormalities, or alarms; generate rhythm strips; change monitoring parameters as directed; troubleshoot monitor problems; contact Clinical Engineering when necessary; and clean monitors when telemetry is discontinued.
  • Maintain a clean, safe, and efficient workstation, adequate supplies and forms, and equipment in proper working order.
  • Perform other tasks assigned by the Registered Nurse in charge, participate in committees as requested, attend and participate in related in-services and meetings, demonstrate flexibility in staffing patterns, and participate in temporary assignments, including floating to other departments and working various shifts.
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