Clinical Secretary II- Intensive Care Unit Nights - 12hrs/wk

University of Michigan Health-West•Wyoming, MI

About The Position

The Clinical Secretary II is the department’s focal communication point and is responsible for clerical and receptionist activities. The role also monitors cardiac telemetry screens for changes in rate and rhythm and responds appropriately. This position is in the Intensive Care Unit, works nights, and is listed as 12 hours per week (0.3 FTE), with weekends required and no on-call duty. The role maintains patient medical records and current patient information; communicates orders and information among departments; coordinates patient procedures, transfers, admissions, discharges, and consultations; and assists internal and external customers. The Clinical Secretary II uses multiple communication systems and equipment, monitors cardiac rhythms under Registered Nurse direction, and maintains a clean, safe, supplied, and functional workstation. Other duties may be assigned by the Registered Nurse in charge.

Requirements

High school diploma or GED required.
Typing, word processing, and data entry experience required.
Excellent customer service skills and oral and written communication skills required.
Ability to organize, prioritize, and perform duties independently with little supervision required.
Ability to adjust to constantly changing work situations required.
Competence in basic cardiac dysrhythmia interpretation required; training will be provided.

Nice To Haves

At least one year of work experience in a hospital or business setting preferred.
Proficiency with medical terminology preferred.

Responsibilities

Maintain the integrity and proper organization of patient medical records, including assembling paper components, scanning documents into the electronic medical record, printing patient identification materials, filing diagnostic reports, witnessing consent forms, and monitoring chart locations.
Communicate orders and information to other departments using appropriate methods, including phone, fax, pneumatic tube, and computer messages.
Schedule procedures with outside agencies; initiate forms for admissions, discharges, transfers, and consultations; order special equipment and supplies; process related charges and credits; and review unprocessed orders.
Maintain current patient information in communication boards, log books, and computer systems, including patient locations, test results, admissions, discharges, transfers, and scheduled procedures.
Coordinate admissions, discharges, transfers, procedures, and related clinical needs with appropriate departments and outside agencies.
Greet and direct patients, visitors, and hospital personnel; answer and route calls and patient call lights; refer patient and family requests to nursing staff or other appropriate personnel; and communicate messages and patient-care information to the appropriate people.
Facilitate communication during emergency situations, STAT requests, and orders, and provide information and direction regarding patient-care activities and locations.
Demonstrate expertise using communication venues and equipment, including phones, computers, pagers, Vocera, patient call systems, bed management systems, copiers, fax machines, and pneumatic tube systems.
Monitor cardiac telemetry screens, recognize and identify rhythms, notify the Registered Nurse of changes, abnormalities, or alarms, and generate rhythm strips for documentation or as directed.
Change monitoring parameters as directed by the Registered Nurse, troubleshoot monitor problems, notify Clinical Engineering when necessary, and clean monitors when telemetry is discontinued.
Maintain a clean, safe, and efficient workstation; keep adequate quantities of forms, supplies, and equipment; and maintain equipment in proper working order.
Perform other tasks assigned by the Registered Nurse in charge, participate in committees and relevant inservices and meetings, demonstrate flexibility in staffing patterns, and participate in temporary assignment measures, including floating to other departments and working various shifts.