About The Position

The Clinical Secretary provides general office and secretarial support in the Neuro Trauma Intensive Care Unit, including filing, reception, telephone, and word-processing duties. The role supports an outstanding patient experience by assisting patients, visitors, and clinical staff with timely, professional administrative service. The secretary also helps orient new secretaries, maintains supply levels, prepares and manages unit documentation, communicates bed and discharge information, keeps assigned work areas organized, manages patient call-bell notifications, and accurately transcribes physician orders.

Requirements

  • High school diploma or equivalent required.
  • Ability to type 30 words per minute.
  • Ability to communicate professionally and effectively, orally and in writing.

Nice To Haves

  • One year of work experience preferred.
  • Availability for weekend shifts preferred.

Responsibilities

  • Coordinates and assists in orientation for new secretaries.
  • Maintains PAR levels by ordering office, clinical, and nutritional supplies as needed.
  • Performs receptionist duties, including answering department calls and recording complete messages, greeting patients and visitors, providing general information and direction, maintaining appointment schedules, and maintaining department files.
  • Prepares reports, records, and clinical packets, ensuring their accuracy and completeness.
  • Communicates with the clinical team regarding pending discharges, occupied and unoccupied bed status, and bed-tracking reports.
  • Maintains organization and cleanliness in and around the work area, centralized nurses’ station/work area, and other assigned areas.
  • Answers the patient intercom system and call bells in a timely manner and promptly notifies appropriate clinical staff.
  • Accurately transcribes physician orders.
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