Transportation Supervisor Jobs

About The Position

Requirements

• High school diploma or equivalent required; hospitality or business-related education preferred.
• Minimum 2–3 years of experience in bell services, transportation, or hotel guest services.
• At least 1 year of supervisory or leadership experience preferred.
• Valid driver's license with a clean driving record (if operating hotel vehicles).
• Excellent customer service, communication, and interpersonal skills.
• Strong leadership, organizational, and problem-solving abilities.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Basic computer proficiency and familiarity with hotel property management systems is an asset.
• Outstanding guest service and hospitality skills.
• Ability to lead and motivate a diverse team.
• Strong decision-making and conflict-resolution abilities.
• Excellent time management and multitasking skills.
• Knowledge of local attractions, transportation routes, and guest services.
• Ability to remain calm under pressure in a fast-paced environment.
• Professional appearance and demeanor.
• Frequently stand and walk for extended periods.
• Lift, carry, push, and pull luggage weighing up to 50–75 lbs.
• Bend, stoop, climb stairs, and work outdoors in various weather conditions.
• Operate hotel vehicles safely when required.

Responsibilities

• Supervise the daily operations of the bell and transportation teams.
• Assign work schedules and daily duties to bell attendants, drivers, and porters.
• Ensure prompt, courteous, and professional guest service during arrivals, departures, and throughout the guest stay.
• Coordinate luggage handling, storage, and delivery efficiently and securely.
• Oversee hotel shuttle or transportation services, ensuring timely pickups and drop-offs.
• Assist guests with directions, local recommendations, and transportation arrangements.
• Resolve guest concerns and service issues promptly and professionally.
• Train, coach, and evaluate team members to maintain service excellence.
• Monitor employee appearance, grooming, and adherence to hotel standards.
• Ensure compliance with safety, security, and company policies.
• Maintain accurate records of transportation schedules, lost and found items, and guest requests.
• Coordinate with the Front Desk, Concierge, Housekeeping, Security, and Valet departments to ensure seamless guest experiences.
• Monitor equipment such as luggage carts, wheelchairs, shuttle vehicles, and communication devices, reporting maintenance needs as necessary.
• Assist with staffing, scheduling, payroll, and inventory of departmental supplies.
• Participate in emergency procedures and support hotel operations during special events or high occupancy periods.