Parking and Transportation Supervisor

Mount Sinai Medical Center•Miami Beach, FL

About The Position

The Parking and Transportation Supervisor oversees Mount Sinai Medical Center’s on-campus and off-campus parking, transportation, shuttle, and valet operations. The role manages service delivery, parking capacity and utilization, facility safety and accessibility, transportation schedules and routes, customer experience, vendor performance, and Parking Access and Revenue Control Systems (PARCS). The supervisor leads staff, manages operational budgets and revenue controls, supports emergency preparedness and business continuity, and works with internal departments and external partners to improve access, safety, efficiency, and service quality. The position also leads data-driven process improvement initiatives, maintains regulatory and audit documentation, and supports the Medical Center’s Just Culture and Culture of Safety.

Requirements

Associate’s degree required.
Four years of experience in parking operations, transportation management, healthcare operations, municipal parking systems, public safety operations, logistics, or a related field.
Two years of supervisory or leadership experience required.
Experience managing contracted vendors and transportation service providers required.
Valid Florida Driver’s License with an acceptable driving record required.

Nice To Haves

Experience administering Parking Access and Revenue Control Systems (PARCS).
Six-Sigma Green Belt, Yellow Belt, Certified Parking Professional (CPP), IAHSS certification, or a related professional certification.
CPR/AED certification.

Responsibilities

Oversee on-campus and off-campus parking operations, including self-parking, valet, employee, visitor, physician, special-event, and designated parking programs.
Develop operational plans to maximize parking capacity and utilization while reducing congestion and customer inconvenience.
Monitor parking occupancy and utilization; inspect garages, lots, access points, lighting, signage, and traffic-control devices; and ensure facilities are safe, clean, accessible, and ADA-compliant.
Evaluate workflows and implement improvements to increase operational efficiency and customer satisfaction.
Investigate parking incidents, complaints, accidents, and disruptions, and coordinate parking accommodations for special events, construction, emergencies, and periods of high patient volume.
Oversee transportation and shuttle operations for patients, visitors, employees, physicians, and Medical Center affiliates, including employee shuttles, patient transportation initiatives, and contracted services.
Monitor transportation schedules, routes, wait times, and service metrics; assess transportation needs; and recommend service improvements and modifications.
Coordinate transportation support for patients with special needs or mobility limitations and maintain transportation continuity during emergencies, severe weather, and operational disruptions.
Oversee valet programs and contracted valet vendors, including staffing, service delivery, vehicle retrieval times, customer satisfaction, audits, incident investigations, and service improvement plans.
Serve as the operational administrator and technical subject matter expert for PARCS; oversee system functionality, configuration, troubleshooting, preventive maintenance, upgrades, databases, connectivity, cybersecurity coordination, uptime, revenue integrity, and corrective actions.
Manage third-party vendors providing valet, shuttle, transportation, and parking support services; assess performance against contracts, SLAs, and KPIs; conduct audits and meetings; and develop corrective action plans as needed.
Supervise transportation personnel, parking staff, valet coordinators, and assigned Public Safety personnel; assign work; evaluate workloads and performance; and participate in recruitment, hiring, onboarding, retention, coaching, and professional development.
Ensure employees maintain required certifications, competencies, and training; review and approve time records, attendance documentation, and payroll submissions.
Prepare parking and transportation revenue and expense reports; monitor expenditures and financial performance; review and approve purchases, contracts, and departmental expenditures; and audit revenue collection controls.
Promote customer service standards across operations, resolve escalated concerns and service recovery situations, and train staff and vendors in communication, hospitality, and service excellence.
Promote Just Culture, accountability, transparency, reporting of hazards and near misses, continuous learning, and proactive risk mitigation; collaborate with Risk Management, Patient Safety, Facilities, and Clinical Leadership.
Apply Six Sigma and DMAIC methods, conduct workflow analyses, establish metrics and dashboards, and lead improvements to shuttle wait times, valet retrieval, parking utilization, customer satisfaction, efficiency, and cost control.
Support emergency management and business continuity; coordinate resources during emergencies, disasters, evacuations, and events; participate in drills and after-action reviews; and conduct safety inspections and risk assessments.
Investigate accidents, injuries, vehicle incidents, and transportation complaints; ensure compliance with applicable CMS, OSHA, ADA, Joint Commission, and other state, federal, and local requirements; and maintain documentation for audits, inspections, legal proceedings, and regulatory reviews.
Serve as liaison among Public Safety, Facilities Management, Clinical Operations, Patient Experience, Risk Management, Finance, Human Resources, and external partners; represent the Medical Center with vendors, municipal agencies, healthcare partners, and professional organizations; and assist leadership with reporting, presentations, and strategic planning.