Operations Supervisor - Transportation (Supply Chain/Logistics)

Penske•Joliet, IL

27d•$56,200 - $74,500

About The Position

Penske Logistics is seeking an Operations Supervisor to lead staff at a single location and ensure customer requirements are met while achieving company goals and objectives. The role provides operational leadership to individual contributors and hourly employees, overseeing daily activities such as driver deliveries, trailer loading and unloading, and customer service operations in line with company service and cost objectives. The supervisor directly manages people, systems, customer needs, equipment, and workforce and equipment scheduling; manages direct-report performance and may make corrective-action and disciplinary decisions up to the written-warning level. The role also participates in hiring and customer meetings as needed. The position is scheduled Monday through Friday, 2:00 p.m. to 11:00 p.m., with flexibility to work when short-staffed or during peak seasons based on business needs. The stated salary range is $56,200–$74,500, with eligibility for a performance- and location-based bonus.

Requirements

Demonstrated leadership qualities and strong interpersonal skills, including the ability to build rapport and maintain relationships with associates, company leaders, and internal and external customers.
Ability to work efficiently and independently, with strong time-management and organizational skills.
Strong written and oral communication skills and active-listening ability.
Ability to manage problems, think critically, and make independent decisions.
Ability to drive process improvement and lead change.
Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
Ability to take ownership and responsibility for running operations with a sense of urgency.
High school diploma or equivalent required.
Regular, predictable, full attendance is an essential job function.
Willingness to travel as necessary and work the required schedule and at the specified location.
Completion of the Penske employment application and submission to a background investigation, including past employment, education, and criminal history, and drug screening are required.
Ability to read, communicate verbally and/or in writing, remember and analyze information, and understand instructions or guidelines.
Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel; reach with hands and arms; and occasionally lift and/or move up to 25 pounds (12 kg).
Required vision abilities include close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Ensure supervisors and associates are trained, competent, and understand how their work supports customer business objectives.
Communicate specific and measurable performance standards.
Interview hourly associates and recommend candidates for hire.
Monitor attendance, productivity, and other performance standards; coach and counsel associates.
Motivate and engage associates through team accomplishments and recognition.
Supervise logistics operations, including customer service, freight loading and unloading, dispatch, documentation, and procedure control.
Conduct team meetings.
Evaluate and recommend changes to work methods to improve dispatch productivity; assist with training new associates.
Provide operational coverage when associates are absent or taking time off.
Maintain working knowledge of site operating systems to ensure compliance and resolve exceptions correctly.
Complete required records and reports accurately and on time.
Ensure compliance with financial policies and procedures, including tracking MPG, returns, and damages.
Manage associates’ working hours and activities to control overtime and meet or exceed productivity targets.
Align daily management and associate activities with the location’s safety strategy.
Provide communication, training, feedback, and direction to support safe performance.
Ensure compliance with applicable regulatory requirements and company policies and procedures; conduct safety observations.
Understand location-specific customer goals and work to meet or exceed expectations, communicating the company’s commitment to customer objectives.
Identify areas that could benefit from continuous-improvement efforts.
Plan work assignments for effective use of fleet equipment and ensure associates understand safe, efficient equipment operation.
Work with vendors to maintain equipment and with Penske Truck Leasing to complete preventive-maintenance scheduling.
Complete other projects and tasks assigned by the supervisor.