Operations Supervisor - Transportation (Supply Chain/Logistics)

Penske•Memphis, TN

5d•Onsite

About The Position

Penske Logistics is seeking an Operations Supervisor to lead transportation and logistics operations at a single location. The supervisor directs individual contributors and hourly employees to execute daily work—including driver deliveries, trailer loading and unloading, and customer service—in alignment with company service and cost objectives. The role oversees people, systems, customer needs, equipment, and workforce and equipment scheduling; manages direct-report performance and corrective action up to written warnings; and participates in hiring and customer meetings as needed. Supervisors are bonus eligible based on individual and location performance. The stated schedule is Monday through Friday, 3:00 p.m. to 1:00 a.m., with flexibility to work short-staffed or during peak seasons based on business needs. The position covers people leadership, logistics operations, financial controls, safety, customer experience and continuous improvement, and fleet and asset management. It also requires timely and accurate records and reports, compliance with company and regulatory requirements, and other projects and tasks assigned by the supervisor. Regular, predictable, full attendance is an essential function.

Requirements

Demonstrated leadership qualities and strong interpersonal skills, including the ability to build rapport and maintain relationships with associates, company leadership, and internal and external customers.
Ability to work efficiently and independently, with strong time-management and organizational skills.
Strong written and oral communication skills and ability to actively listen.
Ability to manage problems, think critically, and make independent decisions.
Ability to drive process improvement and lead change.
Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
Demonstrated ownership and responsibility for running operations with a sense of urgency.
High school diploma or equivalent.
Regular, predictable, full attendance.
Willingness to travel as necessary, work the required schedule and location, complete a Penske employment application, undergo a background investigation, and complete drug screening.
Ability to read, communicate verbally and in writing, remember and analyze information, and understand instructions or guidelines.
Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel; and reach with hands and arms.
Ability to occasionally lift and/or move up to 25 pounds (12 kg).
Close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Bachelor’s degree.

Responsibilities

Ensure supervisors and associates are trained, competent, and understand how their work relates to customer business objectives.
Communicate specific and measurable performance standards.
Interview hourly associates and provide hiring recommendations.
Monitor attendance, productivity, and other performance standards; coach and counsel associates.
Motivate and engage associates through team accomplishments and recognition.
Supervise customer service, freight loading and unloading, dispatch, documentation, and procedure control.
Conduct team meetings and assist in training new associates.
Evaluate and recommend work-method changes to improve dispatch productivity.
Provide relief coverage for operational duties when associates are absent or using time off.
Maintain working knowledge of site operating systems to ensure compliance and resolve exceptions correctly.
Complete required records and reports accurately and on time.
Ensure compliance with financial policies and procedures, including tracking MPG, returns, and damages.
Manage associates’ working hours and activities to minimize overtime and meet or exceed productivity targets.
Align daily management and associate activities with the location safety strategy; provide safety communication, training, feedback, and direction.
Ensure compliance with applicable regulatory agencies and company policies and procedures, and conduct safety observations.
Understand location-specific customer goals and objectives and work to meet or exceed expectations.
Communicate the company’s commitment to helping customers meet their objectives and identify opportunities for continuous improvement.
Plan work assignments for effective use of fleet equipment and ensure associates understand safe and efficient equipment operation.
Coordinate with vendors to maintain equipment and with Penske Truck Leasing to complete scheduled preventative maintenance.
Complete other projects and tasks as assigned by the supervisor.