Operations Supervisor - Transportation (Supply Chain/Logistics)

Penske•Oswego, NY

About The Position

Penske Logistics is seeking an Operations Supervisor to lead staff at a single transportation and logistics location. The supervisor provides operational direction to individual contributors and hourly employees, ensuring daily activities—including driver deliveries, trailer loading and unloading, and customer service—meet customer requirements and company service and cost objectives. The role oversees people, systems, customer needs, equipment, and workforce and equipment scheduling; manages direct-report performance and may make corrective-action and disciplinary decisions up to the written-warning level. The supervisor participates in hiring and customer meetings as needed. This position supports 80 CDL drivers and works Wednesday through Saturday, 6 p.m. to 6 a.m. The supervisor leads people, logistics operations, financial and productivity practices, safety, customer experience, continuous improvement, and fleet and equipment coordination.

Requirements

High school diploma or equivalent.
Demonstrated leadership qualities and strong interpersonal skills, including the ability to build and maintain relationships with associates, company leadership, and internal and external customers.
Ability to work efficiently and independently, with strong time-management and organizational skills.
Strong written and oral communication skills and active-listening ability.
Ability to manage problems, think critically, and make independent decisions.
Ability to drive process improvement and lead change.
Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
Ownership and responsibility to run the operation with a sense of urgency.
Regular, predictable, full attendance.
Willingness to travel as necessary and work the required schedule and at the required location.
Completion of a Penske employment application and submission to a background investigation, including past employment, education, and criminal history, and drug screening.
Ability to read and communicate verbally and in writing, remember and analyze information, and understand instructions or guidelines.
Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel and reach with hands and arms; and occasionally lift or move up to 25 pounds.
Vision abilities including close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Bachelor’s degree preferred.
Transportation management background, strong communication, goal orientation, attention to detail, and demonstrated leadership skills.

Responsibilities

Train and develop supervisors and associates, and ensure they understand how their work supports customer objectives.
Communicate specific, measurable performance standards to employees.
Interview hourly associates and make hiring recommendations.
Monitor attendance, productivity, and performance; coach and counsel associates.
Motivate and engage associates through team accomplishments and recognition.
Supervise customer service, freight loading and unloading, dispatch, documentation, and procedure control.
Conduct team meetings and assist with training new associates.
Evaluate and recommend improved work methods to increase dispatch productivity.
Provide operational coverage when associates are absent or using time off.
Maintain working knowledge of site operating systems to ensure compliance and resolve exceptions correctly.
Complete required records and reports accurately and on time.
Ensure compliance with financial policies and procedures, including tracking MPG, returns, and damages.
Manage associates’ working hours and activities to control overtime and meet or exceed productivity targets.
Align day-to-day management and associate activities with the location’s safety strategy.
Provide safety communication, training, feedback, and direction; conduct safety observations.
Ensure compliance with applicable regulatory requirements and company policies and procedures.
Work to meet and exceed customer goals and objectives, and communicate the company’s commitment to helping customers meet them.
Identify opportunities for continuous improvement.
Plan assignments for effective fleet-equipment use and ensure associates understand safe, efficient equipment operation.
Coordinate equipment maintenance with vendors and preventative maintenance scheduling with Penske Truck Leasing.
Perform other projects and tasks as assigned by the supervisor.