Operations Supervisor - Transportation (Supply Chain/Logistics)

Penske•Irving, TX

About The Position

Penske Logistics is seeking an Operations Supervisor to lead staff at a single location and ensure customer requirements are met while achieving company goals and objectives. The role provides operational leadership to individual contributors and hourly employees, overseeing daily activities such as driver deliveries, trailer loading and unloading, and customer service operations in line with service and cost objectives. The supervisor directly manages people, systems, customer needs, equipment, and workforce and equipment scheduling; manages direct-report performance and makes corrective-action and disciplinary decisions up to the written-warning level; and participates in hiring and customer meetings as needed. The role is bonus eligible based on individual and location performance. The stated schedule is Sunday through Thursday, 4:30 a.m. to 1:00 p.m., with flexibility required during short staffing and peak season based on business needs. The supervisor oversees people, logistics operations, finance, safety, customer experience, and fleet assets. Responsibilities include training and coaching associates, monitoring performance, supervising dispatch and freight operations, maintaining records, managing work hours and productivity, supporting safety and regulatory compliance, meeting customer objectives, identifying continuous-improvement opportunities, and coordinating effective equipment use and maintenance.

Requirements

Demonstrated leadership qualities and strong interpersonal skills, including the ability to build rapport and maintain relationships with associates, company leadership, and internal and external customers.
Ability to work efficiently and independently, with strong time-management and organizational skills.
Strong written and oral communication skills and ability to actively listen.
Ability to manage problems, think critically, and make independent decisions.
Ability to drive process improvement and lead change.
Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
Ownership and responsibility to run the operation with a sense of urgency.
High school diploma or equivalent required.
Regular, predictable, full attendance is an essential function of the job.
Willingness to travel as necessary and work the required schedule and at the specified location.
Must complete a Penske employment application and submit to a background investigation, including past employment, education, and criminal history, and drug screening.
Ability to read, communicate verbally and/or in writing, remember and analyze information, and understand instructions or guidelines.
Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel; reach with hands and arms; and occasionally lift and/or move up to 25 pounds (12 kg).
Required vision abilities include close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Establish and maintain training and competency for supervisors and associates, ensuring they understand how their work supports customer objectives.
Communicate specific and measurable performance standards.
Interview hourly associates and provide hiring recommendations.
Monitor attendance, productivity, and other performance standards; coach and counsel associates.
Motivate and engage associates through team accomplishments and recognition.
Supervise customer service, freight loading and unloading, dispatch, documentation, and procedure control.
Conduct team meetings.
Evaluate and recommend preferred work-method changes to improve dispatch productivity, and assist with training new associates.
Provide operational coverage when associates are absent or using time off.
Maintain working knowledge of site operating systems to ensure compliance and resolve exceptions correctly.
Complete required records and reports accurately and on time.
Ensure compliance with financial policies and procedures, including tracking MPG, returns, and damages.
Consider the relationship between decisions and profitability.
Manage associates' working hours and activities to minimize overtime and meet or exceed productivity targets.
Align day-to-day management and associate activities with the location safety strategy.
Provide safety communication, training, feedback, and direction.
Ensure compliance with applicable regulatory agencies and company policies and procedures.
Conduct safety observations.
Understand location-specific customer goals and work to meet or exceed expectations; communicate the company's commitment to helping customers achieve their objectives.
Identify areas that could benefit from continuous-improvement efforts.
Plan work assignments for effective use of fleet equipment.
Ensure hourly associates understand safe and efficient equipment operation.
Coordinate equipment maintenance with vendors and work with Penske Truck Leasing to complete scheduled preventive maintenance.
Complete other projects and tasks as assigned by the supervisor.