Operations Supervisor - Transportation (Supply Chain/Logistics)

Penske•Decatur, AL

About The Position

Penske Logistics is seeking an Operations Supervisor to lead staff at a single location and ensure customer requirements are met while achieving company goals and objectives. The role provides operational leadership to individual contributors and hourly employees, overseeing daily activities such as driver deliveries, trailer loading and unloading, and customer service operations in line with service and cost objectives. The supervisor oversees people, systems, customer needs, equipment, and workforce and equipment scheduling, and is responsible for direct reports’ performance management, including corrective action and disciplinary decisions up to the written-warning level. The supervisor participates in hiring and customer meetings as needed. The position supervises transportation and logistics operations, supports employee training and performance, monitors safety and regulatory compliance, manages equipment and work assignments, and works to improve productivity and customer outcomes. Schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.; hours may vary based on business needs. The role is bonus-eligible based on individual and location performance.

Requirements

Demonstrated leadership qualities and strong interpersonal skills, including the ability to build rapport and maintain relationships with associates, company leadership, and internal and external customers.
Ability to work efficiently and independently, with strong time-management and organizational skills.
Strong written and oral communication skills and active-listening ability.
Ability to manage problems, think critically, and make independent decisions.
Ability to drive process improvement and lead change.
Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
Ownership and responsibility to run the operation with a sense of urgency.
High school diploma or equivalent.
Regular, predictable, full attendance.
Willingness to travel as necessary and work the required schedule and at the specified location.
Completion of the Penske employment application and submission to a background investigation, including past employment, education, and criminal history, and drug screening.
Ability to read, communicate verbally and/or in writing, remember and analyze information, and understand instructions or guidelines.
Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel, and reach with hands and arms; and occasionally lift and/or move up to 25 pounds/12 kilograms.
Required vision abilities include close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Ensure supervisors and associates are trained, competent, and understand how their work relates to customer business objectives.
Communicate specific and measurable performance standards.
Interview hourly associates and provide hiring recommendations.
Monitor attendance, productivity, and other performance standards; coach and counsel associates.
Motivate and engage associates through team accomplishments and recognition.
Supervise customer service, freight loading and unloading, dispatch, documentation, and procedure control.
Conduct team meetings and recommend work-method changes to improve dispatch productivity.
Assist with training new associates and cover operational duties when associates are absent or using time off.
Maintain working knowledge of site operating systems to ensure compliance and resolve exceptions correctly.
Complete required records and reports accurately and on time.
Ensure compliance with financial policies and procedures, including tracking MPG, returns, and damages.
Manage associate work hours and activities to control overtime and meet or exceed productivity targets.
Align daily management and associate activities with the location safety strategy.
Provide safety communication, training, feedback, and direction; ensure compliance with regulations and company policies; conduct safety observations.
Understand location-specific customer goals and work to meet or exceed expectations, communicating the company’s commitment to customer objectives.
Identify areas that may benefit from continuous improvement.
Plan work assignments for effective use of fleet equipment and help associates operate equipment safely and efficiently.
Coordinate equipment maintenance with vendors and preventative-maintenance scheduling with Penske Truck Leasing.
Perform other projects and tasks as assigned by the supervisor.