Operations Supervisor - Transportation (Supply Chain/Logistics)

Penske•Decatur, AL

About The Position

Penske Logistics is seeking an experienced leader to supervise drivers and logistics operations at a single location. The Operations Supervisor provides direction to individual contributors and hourly staff to ensure daily work—including driver deliveries, trailer loading and unloading, and customer service—is completed in line with customer requirements, company services, and cost objectives. The role directly supervises people and operational processes, systems, customer needs, equipment, and workforce and equipment scheduling. It includes managing the performance of direct reports, making corrective-action and disciplinary decisions up to the written-warning level, participating in hiring, and attending customer meetings as needed. The supervisor leads teams across people management, transportation operations, financial performance, safety, customer experience, continuous improvement, and fleet and asset use. The position is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m.; hours may vary depending on business needs. The role is bonus-eligible based on individual and location performance.

Requirements

Demonstrated leadership qualities and strong interpersonal skills, including the ability to build rapport and maintain relationships with associates, company leadership, and internal and external customers.
Ability to work efficiently and independently with strong time-management and organizational skills.
Strong written and oral communication skills and active listening ability.
Ability to manage problems, think critically, and make independent decisions.
Ability to drive process improvement and lead change.
Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
Demonstrated ownership and responsibility, with a sense of urgency in running operations.
High school diploma or equivalent.
Regular, predictable, full attendance is an essential function of the job.
Willingness to travel as necessary and work the required schedule and at the required location.
Must complete the Penske employment application and submit to a background investigation, including past employment, education, and criminal history, and drug screening.
Ability to meet the job's physical and mental demands, including standing, walking, sitting, using hands to touch, handle, and feel, reaching, and occasionally lifting or moving up to 25 pounds (12 kg).
Required vision abilities include close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Bachelor's degree.
Leadership background and demonstrated leadership skills.
Experience or strengths in communication, goal orientation, and attention to detail.

Responsibilities

Ensure supervisors and associates are trained, competent, and understand how their work supports customer business objectives.
Communicate specific and measurable performance standards.
Interview hourly associates and provide hiring recommendations.
Monitor attendance, productivity, and other performance standards; coach and counsel associates.
Motivate and engage associates by recognizing team accomplishments.
Supervise customer service, freight loading and unloading, dispatch, documentation, and procedural compliance.
Conduct team meetings and assist with training new associates.
Evaluate and recommend changes to work methods to improve dispatch productivity.
Provide operational coverage when associates are absent or taking time off.
Maintain working knowledge of site operating systems to support compliance and resolve exceptions.
Complete required records and reports accurately and on time.
Ensure compliance with financial policies and procedures, including tracking MPG, returns, and damages.
Manage associates' working hours and activities to limit overtime and meet or exceed productivity targets.
Align daily management and associate activities with the location's safety strategy; provide safety communication, training, feedback, and direction.
Ensure compliance with regulatory requirements and company policies, and conduct safety observations.
Understand location-specific customer goals and work to meet or exceed expectations while communicating commitment to the customer's objectives.
Identify areas that may benefit from continuous improvement.
Plan work assignments to use fleet equipment effectively and help associates operate equipment safely and efficiently.
Coordinate with vendors on equipment maintenance and with Penske Truck Leasing on preventive maintenance schedules.
Perform other projects and tasks as assigned by the supervisor.