Transportation Planner Jobs

About The Position

Requirements

• At least 1 year of current dispatching experience.
• High school diploma or GED.
• Experience with live dispatch functions.
• Knowledge and understanding of DOT, HOS, and FMCSA standards.

Nice To Haves

• TMW or McLeod experience.
• E-log, automated workflow, and form-messaging experience.
• Tanker or ISO experience.
• Experience with rail, steamship, port, or freight-forwarder companies and understanding of bookings and swings.

Responsibilities

• Dispatch and plan drivers for a local intermodal/drayage operation.
• Ensure customer requests are processed and received, including orders and pickup requests.
• Trace containers on rail websites to verify locations, LFD, storage, and rail billing.
• Build strong relationships with drivers and customers.
• Track and trace shipments for on-time performance and communicate status to customers.
• Provide excellent customer service and maintain a customer-service-focused attitude.
• Enter and update data accurately in company dispatch software.
• Collaborate with other company departments.
• Handle incoming and outgoing communications with customers, drivers, and internal departments.
• Respond to customer complaints and handle conflict professionally and effectively.

Benefits

• Medical insurance with two plan options.
• Vitality medical insurance discount program.
• Dental plan and vision benefits.
• Paid time off (PTO).
• Eight paid holidays plus one floater holiday.
• Traditional 401(k) with up to 3.5% match and a Roth 401(k) option.
• Short-term and long-term disability core benefits with buy-up options after one year of service.
• $25,000 life insurance core benefit with buy-up options.
• Accidental Death & Dismemberment (AD&D) insurance.
• Critical illness and accident insurance.
• Flexible Spending Account (FSA) and Dependent Care FSA.
• Tuition reimbursement program after one year of service.
• Weekly pay.