Train Attendant Jobs

About The Position

Requirements

• High school diploma or GED.
• At least six months of experience in guest service, sales, or food and beverage service.
• Must be able and willing to work any shift, weekends, and holidays according to operational needs and train schedules.
• Must complete Food Handler and Responsible Vendor certifications within 90 days of hire.
• Knowledge of safety protocols and ability to report concerns promptly.
• Understanding of foodborne illness prevention and health regulations.
• Ability to interact effectively with Guests, management, and teammates under pressure.
• Ability to handle escalated Guest concerns using problem-solving and decision-making skills.
• Detail orientation and adaptability.
• Effective communication and interpersonal skills, including the ability to convey information and instructions clearly.
• Maintain a professional, neat, and well-groomed appearance in accordance with Brightline standards.
• Good physical condition and ability to perform safety procedures and manual tasks in a moving train environment.
• Ability to climb, push, pull, walk, stand, and bend repeatedly for extended periods, and frequently lift or move objects up to 50 pounds.
• Objects weighing 70 pounds or more must be accompanied by a second individual.

Nice To Haves

• Some college or vocational training.

Responsibilities

• Assist Guests in locating seats, confirming seat assignments, and providing feasible baggage assistance.
• Provide food and beverage service throughout the train using QR ordering and cart service, and maintain knowledge of menu offerings.
• Prepare and serve hot and cold beverages, snacks, and alcoholic beverages in accordance with company standards, including checking identification for alcohol service.
• Address escalated Guest concerns professionally and assist Guests with special needs, children, or heavy luggage.
• Provide Guests with assistance and information during regular service and service disruptions.
• Use designated communication systems to coordinate train readiness for departure and arrival, and maintain communication with the onboard team and leadership.
• Deliver public address announcements with journey information and a positive message.
• Coordinate onboard marketing efforts with the Ancillary team and leadership.
• Review Brightline communication channels, including the company intranet and bConnected, during work hours.
• Move, place, and retrieve service carts between trains, platforms, and Commissary locations.
• Ensure onboard activities meet safety and quality standards, report safety concerns promptly, follow emergency protocols, and inspect service support areas for sanitation compliance.
• Process credit card purchases using a mobile Point of Sale device.
• Receive and inspect F&B carts, monitor onboard inventory, and advise the Onboard Supervisor about needed items.
• Assist in training newly hired Train Attendants on service steps and safety standards.
• Lightly clean and reset passenger areas and restrooms at station turnarounds and final terminals.