Train Attendant - Part Time - WPB

Brightline•West Palm Beach, FL

1d•Onsite

About The Position

The Train Attendant is part of the Onboard Service team and helps provide Guests with a safe and enjoyable train experience. The role supports guest services, food and beverage service, onboard communication, safety, inventory, training, and cleanliness. Train Attendants assist Guests with seating and baggage, serve food and beverages, respond to guest concerns, and provide information during regular operations and service disruptions. They also coordinate with onboard teams and leadership, monitor communications, help manage inventory and transactions, and clean and reset passenger areas and restrooms. The position has no managerial responsibility. Pay is $20.00 plus tips. The role is based in Florida and involves 75% travel.

Requirements

High school diploma or GED.
At least six months of experience in guest service, sales, or food and beverage service.
Able and willing to work any shift and weekends and holidays as operational needs and train schedules require.
Able to complete Food Handler and Responsible Vendor certifications within 90 days of hire.
Knowledge of safety protocols and ability to report concerns promptly.
Understanding of foodborne illness prevention and health regulations.
Ability to interact effectively with Guests, management, and Teammates under pressure.
Ability to professionally handle and resolve escalated Guest concerns using problem-solving and decision-making skills.
Detail-oriented and adaptable.
Effective communication and interpersonal skills, including the ability to convey information and instructions clearly.
Maintain a professional, neat, and well-groomed appearance in accordance with Brightline standards.
Good physical condition and ability to perform safety procedures in a moving train environment and manual tasks.
Ability to climb, push, pull, walk, stand, bend, and perform other physical tasks repeatedly for extended periods.
Regularly lift or move objects up to 10 pounds, frequently lift or move objects up to 50 pounds, and occasionally lift or move objects over 100 pounds; objects weighing 70 pounds or more must be accompanied by a second individual.
Able to work in a continuous operating schedule that is subject to change.

Nice To Haves

Some college or vocational training.

Responsibilities

Assist Guests in locating seats, confirming assignments, and handling baggage where feasible.
Provide food and beverage service throughout the train, including menu guidance, strategic selling, preparing and serving hot and cold beverages and snacks, and serving alcoholic beverages according to Company standards.
Assist with escalated Guest concerns and provide support to Guests with special needs, children, or heavy luggage.
Provide Guests with information and assistance during normal service and service disruptions.
Use designated communication systems to confirm train readiness for departure and arrival, and maintain communication with the onboard team and leadership.
Deliver public address announcements and coordinate onboard marketing efforts with the Ancillary team and leadership.
Review company and department communications on Brightline channels during work hours.
Move, place, and retrieve service carts between trains, platforms, and Commissary locations.
Follow safety and quality standards, report safety concerns, follow emergency protocols, and inspect service support areas for sanitation compliance.
Process credit card transactions using a mobile Point of Sale device.
Receive and inspect food and beverage carts, monitor inventory, and advise the Onboard Supervisor of needed items.
Assist in training newly hired Train Attendants on service and safety standards.
Lightly clean and reset passenger areas and restrooms at station turn-around and final terminals.