Train Attendant - Orlando

Brightline•Orlando, FL

11d•Onsite

About The Position

As a Train Attendant, you will be an integral part of the Onboard Service team, helping ensure a safe and enjoyable experience for Guests. You will provide customer service, food and beverage service, support onboard communications and operations, follow safety and sanitation standards, manage inventory and payments, assist with training, and help maintain cleanliness on the train. The role requires working any shift, including weekends and holidays, according to operational needs and train schedules. Travel is 75%. The position has no managerial responsibility.

Requirements

High school diploma or GED required.
At least six months of experience in guest service, sales, or food and beverage service.
Must be able and willing to work any shift, including weekends and holidays, based on operational needs and train schedules.
Must be able to complete Food Handler and Responsible Vendor certification within 90 days of hire.
Knowledge of safety protocols and ability to report concerns promptly.
Understanding of foodborne illness prevention and health regulations.
Ability to interact effectively with Guests, management, and Teammates under pressure.
Ability to handle and resolve escalated Guest concerns professionally, using problem-solving and decision-making skills.
Detail-oriented and adaptable, with effective communication and interpersonal skills.
Ability to convey information and instructions clearly and maintain a professional, neat, well-groomed appearance in accordance with Brightline standards.
Good physical condition and ability to perform safety-related procedures in a moving train environment and manual tasks, including repeated climbing, pushing, pulling, walking, standing, and bending for extended periods.
Regularly use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Frequently stand, walk, stoop, kneel, crouch, or crawl.
Regularly lift or move objects up to 10 pounds; frequently lift or move objects up to 50 pounds; and occasionally lift or move objects weighing more than 100 pounds. Objects weighing 70 pounds or more must be accompanied by a second individual.
Travel requirement: 75%.

Nice To Haves

Some college or vocational training preferred.

Responsibilities

Assist Guests in finding and reaching their seats, confirm seat assignments, and provide baggage assistance where feasible.
Provide food and beverage service throughout the train, including strategic selling through QR ordering and cart service; maintain knowledge of menu offerings and prepare and serve beverages and snacks according to Company standards.
Serve alcoholic beverages in accordance with Company standards, including checking and verifying identification.
Respond to Guest concerns and provide attentive assistance to Guests with special needs, children, or heavy luggage, including during service disruptions.
Use designated communication systems to support departure and arrival readiness, stay in communication with the onboard team and leadership, and make public address announcements.
Coordinate onboard marketing efforts and events with the Ancillary team and leadership.
Review Brightline communication channels, including the company intranet and bConnected, during work hours.
Move, place, and retrieve service carts between trains, platforms, and Commissary locations.
Carry out onboard activities safely and to Brightline quality standards; promptly report safety concerns and follow protocols for unscheduled or emergency situations.
Inspect service support areas for compliance with Company sanitation requirements.
Process credit card purchases using a mobile Point of Sale device.
Receive and inspect food and beverage carts, monitor onboard inventory, and advise the Onboard Supervisor of needed items.
Assist in training newly hired Train Attendants on Brightline steps of service and safety standards.
Lightly clean and reset passenger areas and restrooms at station turn-around and final terminals.