Train Attendant - Part Time - WPB

Brightline Trains•West Palm Beach, FL

About The Position

As a Train Attendant, you will be an integral part of the Onboard Service team, helping provide Guests with a safe and enjoyable experience. You will assist Guests throughout their journey, provide food and beverage service, communicate with onboard teams and leadership, support safety and sanitation standards, process transactions, monitor inventory, assist with training, and help clean and reset the train. This part-time position requires flexibility to work any shift, including weekends and holidays, according to operational needs and train schedules. The position involves frequent travel and physically active work in a moving train environment.

Requirements

High School Diploma or GED.
At least six months of experience in guest service, sales, or food and beverage service.
Ability and willingness to work any shift, weekends, and holidays based on operational needs and train schedules.
Ability to complete Food Handler and Responsible Vendor certifications within 90 days of hire.
Knowledge of safety protocols and ability to report concerns promptly.
Understanding of foodborne illness prevention and health regulations.
Ability to interact effectively with Guests, management, and Teammates under pressure.
Ability to handle and resolve escalated Guest concerns using problem-solving and decision-making skills.
Attention to detail and adaptability.
Effective communication and interpersonal skills, including the ability to clearly convey information and instructions.
Ability to maintain a professional, neat, and well-groomed appearance in accordance with Brightline standards.
Good physical condition and ability to perform safety-related procedures in a moving train environment and manual tasks, including repeated climbing, pushing, pulling, walking, standing, and bending for extended periods.
Ability to regularly lift or move objects up to 10 pounds, frequently lift or move objects up to 50 pounds, and occasionally lift or move objects over 100 pounds; objects weighing 70 pounds or more must be accompanied by a second individual.

Nice To Haves

Some college or vocational training preferred.

Responsibilities

Assist Guests in locating seats, confirm seat assignments, escort Guests as appropriate, and help with baggage where feasible.
Provide food and beverage service throughout the train, including QR ordering and cart service, and maintain knowledge of menu offerings.
Prepare and serve hot and cold beverages and snacks according to Company standards; engage with Guests and ensure their satisfaction.
Serve alcoholic beverages according to Company standards, including checking identification.
Help address escalated Guest concerns in a friendly, professional, and confident manner.
Pay attention to Guests with special needs, children, or heavy luggage and assist as needed.
Provide Guests with assistance and information during regular service and service disruptions.
Use designated communication systems with the Onboard team to confirm readiness for departures and arrivals, and maintain communication with the team and leadership throughout shifts.
Make public address announcements with journey information and a positive message for Guests.
Coordinate onboard marketing efforts with the Ancillary team and leadership.
Review Brightline communication channels, including the company intranet and bConnected, during work hours.
Move, place, and retrieve service carts between trains, platforms, and Commissary locations.
Ensure onboard activities are carried out safely and meet Brightline quality standards; promptly report safety concerns to the Onboard Supervisor.
Follow Company protocols for unscheduled and emergency situations as trained.
Inspect service support areas for compliance with Company sanitation requirements.
Process credit card transactions using a mobile Point of Sale device.
Receive and inspect food and beverage carts with Train and Commissary Attendants against opening inventory for the shift.
Monitor onboard offerings and inventory and advise the Onboard Supervisor of needed items.
Assist in training newly hired Train Attendants on Brightline service steps and safety standards.
Lightly clean and reset passenger areas and restrooms at station turn-around and final terminals.