Train Attendant - Orlando

Brightline Trains•Orlando, FL

13d•Onsite

About The Position

As a Train Attendant, you will be an integral part of the Onboard Service team, helping ensure a safe and enjoyable experience for Guests. The role focuses on Guest service, food and beverage sales and service, communication with the onboard team, safety and compliance, inventory and payment processing, training, and maintaining cleanliness on the train. The position pays $20.00 per hour plus tips. The role has no managerial responsibility and requires travel of 75%. Brightline offers a competitive compensation and benefits package, though specific benefits are not listed. The Train Attendant must be willing to work any shift, including weekends and holidays, according to operational needs and train schedules. The work environment includes frequent exposure to fumes or airborne particles, moving mechanical parts, and vibration; occasional exposure to extreme conditions; and potentially loud noise. The position is physically active, involving extended periods of standing and walking, repeated bending and other movement, and lifting objects of varying weights.

Requirements

High School Diploma or GED required.
At least six months of experience in guest service, sales, or food and beverage service.
Must be able and willing to work any shift, weekends, and holidays according to operational needs and train schedules.
Must be able to complete Food Handler and Responsible Vendor certifications within 90 days of hire.
Knowledge of safety protocols and ability to report concerns promptly.
Understanding of foodborne illness prevention and health regulations.
Ability to interact effectively with Guests, management, and Teammates under pressure.
Skill in professionally handling and resolving escalated Guest concerns, using problem-solving and decision-making abilities.
Detail orientation and adaptability in varied situations.
Effective communication and interpersonal skills, including the ability to convey information and instructions clearly.
Maintain a professional, neat, and well-groomed appearance in accordance with Brightline standards.
Good physical condition and ability to perform safety-related procedures in a moving train environment and manual tasks, including climbing, pushing, pulling, walking, standing, and repeatedly bending for extended periods.
Regularly lift and/or move objects up to 10 pounds, frequently lift and/or move objects up to 50 pounds, and occasionally lift and/or move objects over 100 pounds; objects weighing 70 pounds or more must be accompanied by a second individual.
Regularly use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Frequently stand, walk, stoop, kneel, crouch, or crawl throughout the day.

Nice To Haves

Some college or vocational training preferred.

Responsibilities

Assist Guests in finding their seats, confirm seat assignments, escort them as appropriate, and help with baggage where feasible.
Provide food and beverage service throughout the train, using strategic selling techniques such as QR ordering and cart service.
Learn and maintain complete knowledge of food and beverage menu offerings.
Prepare and serve hot and cold beverages and snacks in accordance with Company standards, while engaging with Guests and ensuring satisfaction.
Serve alcoholic beverages according to Company standards, including checking and verifying identification.
Help handle and resolve escalated Guest concerns in a friendly, professional, and confident manner.
Provide appropriate assistance to Guests with special needs, children, or heavy luggage, and share information during regular service and disruptions.
Use designated communication systems with the Onboard team to confirm train readiness for departure and arrival, and maintain communication with the team and leadership throughout the shift.
Deliver public address announcements with journey information and a positive message to Guests.
Coordinate onboard marketing efforts with the Ancillary team and leadership.
Review Brightline communication channels, including the company intranet and bConnected, during work hours.
Move, place, and retrieve service carts between trains, platforms, and Commissary locations.
Ensure onboard activities are conducted safely and meet Brightline quality standards; promptly report safety concerns to the Onboard Supervisor.
Follow Company protocols for unscheduled or emergency situations as trained.
Inspect service support areas for compliance with Company sanitation requirements.
Process credit card transactions using a mobile Point of Sale device.
Receive and inspect food and beverage carts with Train and Commissary Attendants, checking products against opening inventory for the shift.
Monitor onboard offerings and inventory and advise the Onboard Supervisor of needed items.
Assist in training newly hired Train Attendants in Brightline service steps and safety standards.
Lightly clean and reset passenger areas and restrooms at station turnarounds and final terminals.