Train Attendant - Miami

Brightline Trains•Miami, FL

6d•Onsite

About The Position

As a Train Attendant, you will be an integral part of the Onboard Service team, helping ensure a safe and enjoyable experience for Guests. The role supports onboard guest service, food and beverage service, communication, safety and compliance, inventory and financial management, training, and train cleanliness. The position pays $20.00 plus tips. Brightline offers a competitive compensation and benefits package and the opportunity to join its growing team in Florida.

Requirements

High School Diploma or GED.
At least six months of experience in guest service, sales, or food and beverage service.
Ability and willingness to work any shift, weekends, and holidays according to operational needs and train schedules.
Ability to complete Food Handler and Responsible Vendor certifications within 90 days of hire.
Knowledge of safety protocols and ability to promptly report concerns.
Understanding of foodborne illness prevention and health regulations.
Ability to interact effectively with Guests, management, and Teammates under pressure.
Skill in professionally handling and resolving escalated Guest concerns using problem-solving and decision-making abilities.
Detail orientation and adaptability to a variety of situations.
Effective communication and interpersonal skills, including the ability to convey information and instructions clearly.
Ability to maintain a professional, neat, well-groomed appearance in accordance with Brightline standards.
Good physical condition to perform safety procedures in a moving train environment and manual tasks, including repeated climbing, pushing, pulling, walking, standing, and bending for extended periods, and frequent lifting or moving of objects up to 50 pounds.
Regular ability to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
Ability to regularly lift or move objects up to 10 pounds, frequently lift or move objects up to 50 pounds, and occasionally lift or move objects over 100 pounds. Objects weighing 70 pounds or more must be accompanied by a second individual.
Willingness to travel 75%.

Nice To Haves

Some college or vocational training.

Responsibilities

Assist Guests in locating seats, confirm seat assignments, escort Guests as appropriate, and provide baggage assistance where feasible.
Provide food and beverage service throughout the train, including strategic selling techniques such as QR ordering and cart service; maintain complete knowledge of menu offerings.
Prepare and serve hot and cold beverages and snacks according to Company standards, engage with Guests, and ensure satisfaction with their selections.
Serve alcoholic beverages according to Company standards, including visually checking and verifying identification.
Handle and help resolve escalated Guest concerns in an open, friendly, professional, and confident manner.
Attend to Guests with special needs, children, or heavy luggage, and provide assistance and information during regular service and disruptions.
Use designated communication systems with the Onboard team to confirm train readiness for departure and arrival, and maintain communication with the team and leadership as needed.
Deliver public address announcements with journey information and a positive message for Guests.
Coordinate with the Ancillary team and leadership to maintain marketing efforts during onboard events.
Review Brightline communication channels, including the company intranet and bConnected, during work hours.
Move, place, and retrieve service carts between trains, platforms, and Commissary locations.
Carry out onboard activities safely and according to Brightline quality standards; immediately report safety concerns to the Onboard Supervisor.
Follow Company protocols for unscheduled or emergency situations and inspect service support areas for sanitation compliance.
Process credit card transactions using a mobile Point of Sale device.
Receive and inspect F&B carts with Train and Commissary Attendants against opening inventory for the shift; monitor onboard offerings and inventory and advise the Onboard Supervisor of needed items.
Assist with training newly hired Train Attendants on Brightline service steps and safety standards.
Lightly clean and reset passenger areas and restrooms at station turn-around and final terminals.
Perform other duties and activities that may change at any time, with or without notice.