Technical Support Jobs

About The Position

Requirements

• MUST have a current and active TS/SCI clearance with CI Poly
• 8+ years of experience as a Windows System Administrator or similar role
• Deep expertise in Windows Server and Desktop operating systems
• Strong experience with enterprise infrastructure design and support
• Hands-on experience with Active Directory, Group Policy, DNS, and patch management
• Proven ability to troubleshoot and resolve complex technical issues
• Excellent communication and interpersonal skills
• IAM Level II certification (DoD 8570 IAT compliant)

Nice To Haves

• Experience with Linux (server or workstation environments)
• Scripting and automation skills (PowerShell, Python, Bash)
• Microsoft certifications (MCSA, MCSE) or equivalent
• Experience with virtualization technologies (VMware, Hyper-V, KVM)
• Knowledge of backup and disaster recovery strategies
• Familiarity with security best practices (firewalls, antivirus, etc.)
• SQL Server administration experience
• Experience with ITSM platforms such as ServiceNow

Responsibilities

• Design, implement, and maintain Windows-based systems, networks, and applications
• Architect and support enterprise-level Windows infrastructure
• Administer and manage: Active Directory, Group Policy, DNS, File servers, Exchange / enterprise email systems
• Manage patching, updates, and system performance optimization
• Monitor systems, troubleshoot issues, and ensure high availability
• Support system deployments using tools such as SCCM or MDT
• Develop and maintain technical documentation and standard operating procedures
• Provide Tier II/III technical support via phone, email, and in-person
• Collaborate with cross-functional IT teams to integrate new technologies
• Travel up to 20% for on-site support, installations, and maintenance

Benefits

• Comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option
• Vision plan
• Dental insurance with the base dental plan option paid for by PGTEK
• Life Insurance
• Short and Long-Term disability
• Critical Illness insurance
• Matching 401(k) plan
• Discount on pet insurance through ASPCA Pet Insurance
• Employee Assistance Program
• Generous amount of PTO and Holidays
• Education Assistance Program is available after 12 months of employment