Technical Support Jobs

About The Position

Requirements

• Bachelor’s Degree in Food Science or related field (Biology, Microbiology, Food Microbiology, etc.)
• At least 3 years’ experience in Beverage industry
• Bilingual (English & Spanish) is preferred
• Prior managerial experience preferred
• Strong knowledge of Current Good Manufacturing Practices, preferably 21CFR Part 117, and food safety
• Good understanding of quality testing within the food and beverage industry to include analytical, microbiological, and sensory evaluation.
• Ability to work under pressure (in an extremely fast paced environment), meet deadlines (overtime work required) and make effective decisions
• Basic computer knowledge (Microsoft Office applications) and computer-based applications)
• Ability to adapt to changing organizational and operational needs; ability to lead others through change
• Ability to handle multiple tasks simultaneously
• Skill in organization and prioritization, and attention to details
• Strong team player and leader with the ability to work across multiple functions and disciplines
• Must be able to effectively communicate ideas (verbally and in writing), be a self-starter and handle difficult reporting situations

Nice To Haves

• HACCP certification, Allergen Control training, Food Recall training, etc.

Responsibilities

• Supervise and direct quality assurance technicians who are responsible for enforcing Good Manufacturing Practices and other quality-related policies to meet product quality standards.
• Review Production Batch Records and other manufacturing-related documents to verify compliance and record keeping for all mandated manufacturing processes, quality checks, testing, sampling, and sanitation activities.
• Review quality control of raw materials, packaging components, labels, and finished products to ensure compliance with established specifications and regulatory standards.
• Follow up with implemented programs (GMPs, Good Hygiene Practices, HACCP, Allergen Control, cleaning and Sanitation, Pest Control, Equipment Calibration, Organic Certification, etc.) to ensure compliance by all employees and other personnel in the manufacturing facility.
• Assist in coordinating testing results involving finished products, raw materials, and packaging components and the appropriate release and hold programs associated with these materials.
• Oversee the "On Hold" product program, including the status, release, and destruction of "Rejected" products.
• Assist in investigating and correcting quality-related issues (including customer complaints) through collaboration with other departments.
• Make proactive recommendations and offering/presenting solutions to the Quality Systems & regulatory Compliance Department Management to improve quality and work efficiency.
• Share knowledge, skills, and information with other personnel in the Quality Systems & Regulatory Compliance Department and across functional areas.
• Assist in implementing policies, operating procedures, quality systems, and programs that ensure proper testing, evaluation, inspection, and technical support to meet product quality standards.
• Participate in all regulatory, third-party party, and customer audits and inspections and corrective action response.
• Quality assurance technicians/auditors ensure good performance by mentoring, training, setting expectations, providing accountability, and performing evaluations.
• Maintain a fair and professional work environment that focuses on the business objectives but also balances quality of work-life factors for employees.
• Attend and participate in all appropriate meetings
• Perform other duties as directed by the Quality Systems Management

Benefits

• PPO medical, dental, and vision insurance for our employees AND their dependents, 100% paid by the Company.
• A cell phone stipend
• Annual discretionary bonus
• 401(k) match program
• pet insurance
• life insurance