Technical Support Jobs

About The Position

Requirements

• Four years’ experience doing administrative research that included compiling and evaluating facts to recommend management action or decide compliance with program guidelines and regulations.
• Two of the four years must be above the technical support level.
• College-level course work may substitute for experience on the basis of 45-quarter units per year, up to a maximum of three years.

Nice To Haves

• Experience managing a high-volume caseload (e.g., cases, claims, investigations, or similar workload) with the ability to prioritize tasks and consistently meet deadlines.
• Ability to research, interpret, and apply complex laws, rules, policies, and procedures to determine compliance.
• Strong written and verbal communication skills, including the ability to explain complex legal or regulatory information to individuals from diverse backgrounds using a culturally responsive approach.
• Experience conducting interviews with employees, employers, witnesses, and other parties to assess compliance with statutes and administrative rules.
• Experience conducting investigations, including collecting and analyzing evidence, performing audits, and completing complex wage calculations to determine compliance or violations.
• Experience preparing clear, detailed written reports summarizing investigations, findings, and recommendations for use in administrative hearings or court proceedings.
• Experience mediating or negotiating settlements between parties.
• Ability to speak, read, and write Spanish fluently.

Responsibilities

• Conduct investigations by collecting, reviewing, and analyzing records, evidence, documents, and data relevant to the investigation.
• Conduct on-site inspections to ascertain status of compliance with laws.
• Conduct research utilizing various online databases and websites to collect critical case details and information.
• Interview claimants/complainants, employers, attorneys, union representatives, public officials, witnesses, and others, and document interviews through written statements and contact reports.
• Perform complex wage calculations using Microsoft Excel and analyze a high volume of claims and complaints to insure timely processing in accordance with Division performance standards.
• Monitor employer business practices, conduct compliance reviews and audits, and consult with other government agencies to clarify regulatory issues and support enforcement activities.
• Interpret and apply relevant laws, rules, and policies to case findings to determine outcomes or prepare cases for administrative hearings or referral to the Department of Justice for litigation.
• Facilitate dispute resolution through mediation, negotiation, or referral, and negotiate settlements and compliance agreements with employers and other stakeholders to recover wages and ensure compliance.
• Prepare correspondence, demand letters, orders of determination, settlement agreements, compliance agreements, and other written documentation.
• Participate in task forces, research changes in state or federal laws, and perform special assignments or other duties as assigned.

Benefits

• Work/life balance
• Vacation
• Sick leave
• 11 paid holidays a year
• Personal days off
• Competitive benefits package including medical, vision, and dental
• Pension and retirement programs
• Employee Resources
• Advancement opportunity within BOLI and other State agencies
• Opportunity to expand your technical and professional skills
• Work with others who are passionate about public service
• Make a difference in the lives of Oregonians
• Possible eligibility for the Public Service Loan Forgiveness Program