Technical Support Jobs

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Technical Support Specialist

Cart.com•Groveport, OH
•Onsite
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About The Position

We’re Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery. We’re building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth. Our goal is to be the global backbone of commerce. To achieve it, we’re looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We’d love to hear from you. Cart.com Fast Facts: 6,000+ customers worldwide 1,600+ employees globally 17 warehouses nationwide, totaling over 10 million square feet of space Headquartered in Houston, TX with international offices in Mexico and Poland. Cart.com is looking for a Technical Support Specialist who is able to solve complex problems and provide level 2 and 3 technical support working closely with Operations, Technical Services, Application Development, clients, and vendors as required. Provide analysis and troubleshooting for complex technical problems related to operations, service management, desktop, and store support with minimal supervision.

Requirements

  • Experience with systems documentation and system troubleshooting
  • High level support experience
  • Retail experience
  • Excellent verbal and written communication skills
  • Technical analysis and support
  • Demonstrated knowledge of basic hardware/software installation, configuration, and capabilities
  • Results oriented track record
  • 4-year college degree or technical training certification
  • 5-8 years of IT experience

Responsibilities

  • Troubleshoot communication issues on computers and tablets.
  • Un-rack/rack network/server equipment in IDFs and MDFs.
  • Troubleshoot network issues
  • Tracing network cables
  • Running troubleshooting commands from a Windows computer
  • Understanding of subnets, VLANs, routing, etc.
  • Understand the difference between 1g vs 10g fiber modules
  • Single mode vs multimode
  • Fiber connectors (SC/ST/LC)
  • Familiarity with desktop and mobile platforms – including Windows 10/11, macOS, Android and iOS
  • Familiarity with scanner technology such as Zebra handheld and stationary scanners
  • Basic computer knowledge
  • Troubleshooting and problem-solving skills including but not limited to networking (wired & wireless), printing, scanner, workstation, and application issues
  • Excellent communication to clearly communicate between technical and non-technical audiences
  • Ability to create general technical documentation
  • Eagerness to learn and develop skills
  • Follow guidelines set forth by our cyber security department and other internal controls.
  • Work hand in hand with fulfilment center operations to support tickets for internal operational readiness.
  • Basic computer knowledge
  • Oversight of all IT inventory at the facility.
  • Finger on the pulse of the facility / operational ebbs and flows understand when to request equipment.
  • Raise awareness to Tier 2 Support team when issues seem critical to operational success.
  • Team-first attitude and willingness to help your co-workers provide excellent customer service.
  • Troubleshoot paper and label printers.
  • Provide eyes and hands for our remote network team.
  • Roll out new IT equipment (computers, printers, scanners, scales, peripherals) when projects arise.
  • Understands how to troubleshoot communication issues on computers and tablets.
  • Familiarity with desktop and mobile platforms – including Windows 10/11, macOS, Android and iOS
  • Familiarity with scanner technology such as Zebra handheld and stationary scanners
  • Able to un-rack/rack network/server equipment in IDFs and MDFs.
  • Able to troubleshoot network issues
  • Using ticketing systems, email, instant messages, communicate to all levels of internal customers.
  • Ability to create general technical documentation
  • Eagerness to learn and develop skills
  • Ability to lift 50 lbs, safely, repeated throughout the day.
  • Ability and willingness to work all major US holidays, except Christmas and New Year’s Day

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Education Level

Associate degree

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