Technical Account Manager Jobs

About The Position

Requirements

• 2+ years of Sales or Account Management Experience
• 2+ years of experience in CRM/ATS systems (Bullhorn Preferred)
• 2+ years of working for a 3rd Party Staffing Organization (Recruiting or Sales Preferred)
• Commercial & Sales Experience
• Motivated and Driven
• Self-Starter, Goal and Accomplishment-Oriented Individual
• Strong Business Acumen, Multitasking, and Organizational Skills
• Ability to Maintain High-Quality Work and Meet Strict Deadlines
• Conflict Resolution Skills
• Ability to adhere to LAUNCH’s Mission and Values

Nice To Haves

• Previous experience working in Aviation/Aerospace is Preferred.

Responsibilities

• Work onsite at client location full-time and participate in strategic client meetings each day to strengthen partnership
• Identify opportunities to upsell client on LAUNCH programs (TEAMS, Working Heroes, Global Access, Professional, etc.).
• Create an account saturation strategy which includes penetrating into new departments and establishing new manager contacts and relationships.
• Develop and implement a strong strategy that leads to increased headcount and revenue for LAUNCH
• Host quarterly Scorecard reviews with commercial VP.
• Increase the probability of client approvals by highlighting candidate qualifications directly with decision-maker
• Create an account saturation strategy which includes partnership with new site locations, departments, and establishing new manager contacts.
• Build and maintain a client tickler system in LAUNCH’s CRM to ensure all key points of contact are being serviced at the assigned customer(s).
• Follow clients on all social media pages to identify additional opportunities for LAUNCH.
• Review submittals to ensure applications meet our clients’ hiring criteria while addressing red flags (gaps in employment, term codes, etc.).
• Formally present submittals, coordinate interviews, solicit feedback, and extend job offers.
• Oversee and administer LAUNCH Tracking reports.
• Administer reporting instructions and confirm start details for our technicians.
• Request performance feedback on our employed technicians to improve retention.
• Address off-payroll trends.
• Reconfirm tracking prior to candidate starting assignment.
• Participate in orientation and indoc processing for new hires
• Coach contractors on attendance/performance/attitude/behavior via weekly check-ins
• Assist with out-processing candidates upon termination of assignment
• Document all aspects of the candidate management process within Bullhorn
• Adhere to the Premium Requisition Consultation process to accept, qualify, communicate, and manage client’s business needs
• Requalify outstanding requirements while testing the job description to increase candidate submissions (market analysis, challenge airframes, YOE, etc.).
• Ensure the pay, bill, bonus, sick, training, and double time rates are accurate in ATS.
• Calculate pay rate breakdown and expense reimbursement based on the billing rate, geographic area, and our internal rate standardization policy by using the LAUNCH pricing calculator.
• Updating job orders as new information is uncovered
• Address aging submittits to obtain client feedback
• Proactively present candidates where we do not have an opening based on the candidate’s experience and interests
• Close orders based on client’s needs, responsiveness, or fulfillment capabilities.
• Host client REQ meetings with decision-makers and end-users
• Assisting with allocating recruiting resources to meet customer demands
• Focus on improving client recruiting efficiency ratios by managing sub-to-offer, offer-to-hire, and sub-to-start %’s.
• Assist with any HR, safety, payroll, or compliance related incident.
• Accountable for the overall accuracy and QC of assigned weekly starts (start report).