Technical Account Manager

Figma•San Francisco, CA

11d•$140,000 - $296,000•Remote

About The Position

Figma is growing its team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Technical Account Manager (TAM), you will serve as a trusted technical advisor to some of Figma's largest enterprise customers, working closely with customer enablement, sales, and product teams to guide sophisticated implementations involving identity systems, APIs, integrations, governance, and extensibility. This role sits at the intersection of customer success, enterprise architecture, and developer workflows, with a goal of reducing technical risk, accelerating adoption, and ensuring customers are set up for long-term success. This is a full time role that can be held from one of our US hubs or remotely in the United States.

Requirements

5+ years of experience in technical account management, solutions engineering, enterprise customer success, or a related technical advisory role within a SaaS organization
A solid understanding of enterprise systems, APIs, integrations, development frameworks and identity management frameworks
Experience advising on or implementing AI-powered solutions within enterprise environments, including evaluating architectural considerations, governance requirements, and integration strategies for emerging AI technologies
Superb communication skills and the ability to confidently engage both technical and non-technical audiences
A consultative mentality and a passion for navigating multiple stakeholders within complex customer environments helping tackle technical challenges

Nice To Haves

Familiarity using Figma or other design and developer collaboration tools
Understanding how to tailor AI output through the use of guidelines and skills to enrich context for MCP servers and LLMs
A background in frontend development or familiarity with design-to-code workflows
Delivered technical workshops, enablement sessions, or advisory services in past roles

Responsibilities

Serve as a strategic technical advisor for enterprise customers, helping them adopt and scale Figma in alignment with their business and technical goals
Lead structured technical engagements that assess customers’ current environments, identify risks or gaps, and provide clear, prescriptive guidance for successful implementation
Guide customers through enterprise API usage and system integrations, helping them extend Figma’s capabilities within their broader technology ecosystems
Partner with developer teams to improve design-to-code workflows, including Dev Mode adoption, extensibility initiatives and other emerging platform capabilities (Code to Canvas)
Deliver technical workshops and training sessions to help customers confidently use sophisticated platform features
Collaborate cross-functionally with sales, customer experience, and product teams to ensure customers receive cohesive and high-impact technical guidance
Surface technical insights and opportunities that support renewals, expansion, and long-term account growth
Build strong relationships with technical stakeholders and executive sponsors by clearly translating technical concepts into business value