AST Junior Account Manager

LAUNCH Technical Workfo•Midland, TX

1d•$50,000 - $55,000•Onsite

About The Position

LAUNCH is hiring a Junior Account Manager to support the customer relationship in Midland, TX. This role will work closely with senior commercial and delivery leaders to strengthen day-to-day client engagement, support candidate and contractor management, and assist with operational follow-through. The Junior Account Manager will build foundational experience in client management, recruiting coordination, delivery support, and account operations while learning LAUNCH’s processes, systems, and service expectations.

Requirements

1–2 years of experience in sales, recruiting, customer service, account coordination, or a related role
Interest in sales, account management, recruiting, or client service
Strong communication and follow-up skills
Motivated, coachable, and eager to learn
Strong organizational skills and attention to detail
Ability to manage multiple priorities and meet deadlines with guidance
Problem-solving mindset and willingness to escalate issues appropriately
Ability to adhere to LAUNCH’s Mission and Values

Nice To Haves

Experience using CRM, ATS, or similar tracking systems preferred; Bullhorn experience a plus
Prior staffing, recruiting, aviation, aerospace, or field service experience preferred but not required
Bachelor’s degree preferred or equivalent combination of education and relevant experience

Responsibilities

Support onsite client engagement and participate in client meetings as directed by senior leadership.
Build relationships with assigned client contacts by providing timely follow-up, accurate information, and professional service.
Assist in maintaining client contact information, account notes, and follow-up reminders in LAUNCH’s CRM.
Help identify client needs, open items, and potential opportunities for additional LAUNCH support, escalating to senior team members as appropriate.
Prepare meeting notes, action items, and follow-up communications to support client service and accountability.
Monitor client social media and public updates to help identify relevant business activity or service opportunities.
Review candidate submittals for completeness and alignment with client requirements, escalating concerns or red flags to senior team members.
Assist with coordinating interviews, collecting feedback, and communicating next steps to internal teams.
Support LAUNCH Tracking reports and help ensure candidate and contractor information is accurate and up to date.
Assist with reporting instructions, start details, orientation support, and indoc processing for new hires.
Conduct routine contractor check-ins and escalate attendance, performance, attitude, or behavior concerns as needed.
Assist with out-processing candidates upon assignment completion or termination.
Document candidate and contractor activity in Bullhorn in accordance with LAUNCH process expectations.
Support the requisition consultation process by gathering client requirements, documenting details, and communicating updates to the delivery team.
Assist with requalifying open requirements and updating job orders as new information becomes available.
Help verify pay, bill, bonus, sick, training, and double time rate details in ATS under guidance from senior team members.
Track aging submittals and assist with client follow-up to obtain feedback.
Help coordinate proactive candidate presentation opportunities based on candidate experience, availability, and client needs.
Participate in client requisition meetings and capture action items for follow-up.
Assist with coordinating recruiting resources and internal communication to support customer demand.
Track basic recruiting efficiency metrics and provide updates to senior team members.
Support HR, safety, payroll, or compliance follow-up by collecting information and routing items to the appropriate internal contacts.
Assist with weekly start report accuracy and quality control for assigned starts.