Junior Account Manager

YouLend • Atlanta, GA

3d

About The Position

YouLend is a global embedded finance platform that helps businesses access funding through partners such as eBay, Amazon, Grubhub, Shift4, and Stripe. The company is expanding across the US and is seeking a motivated Junior Account Manager to join its Atlanta Sales team. This hands-on role involves working directly with merchants and offers an opportunity to build sales and relationship management skills in a fast-paced fintech environment.

The Junior Account Manager supports sales operations, manages merchant relationships, and helps merchants access funding. The role involves managing a portfolio of accounts, communicating with merchants, collaborating with internal teams, supporting renewals and upselling, and maintaining accurate account records. The position requires strong communication, attention to detail, problem-solving, and the ability to prioritize a high volume of work while maintaining a customer-first approach.

Requirements

• Strong attention to detail and accuracy.
• Ability to work effectively under pressure and meet tight deadlines.
• Excellent written and verbal interpersonal and communication skills.
• Demonstrated problem-solving ability and initiative.
• Team-oriented and collaborative approach to work.
• Positive attitude, reliability, and strong work ethic.
• Proficiency in Microsoft Office Suite.
• Previous experience in a funding, finance, or operations role is advantageous but not required.
• Interest in sales and commercial success, with a target-driven mindset.
• Confidence communicating with customers by phone and email.
• Comfort using Microsoft Excel and working with data.
• Customer-first attitude and passion for helping small businesses succeed.

Nice To Haves

• Experience with financial systems or CRM tools.
• Previous experience in a funding, finance, or operations role.
• A target-driven mindset and strong interest in sales and commercial success.
• Comfort using Microsoft Excel and working with data.

Responsibilities

• Proactively manage a portfolio of accounts, monitor performance, identify growth opportunities, and provide insights to help merchants succeed.
• Handle inbound and outbound communications with merchants through calls, emails, and platform messages, ensuring interactions are accurate and timely.
• Collaborate with Sales, Risk, and Operations teams to resolve merchant inquiries and issues efficiently.
• Support merchants through renewals, upsell opportunities, and product education while balancing customer needs with business objectives.
• Maintain detailed and accurate records of merchant interactions, activities, and account updates across internal systems and CRM tools.
• Build trust and deliver positive outcomes through communication, negotiation, and relationship management.
• Prioritize workload to manage a high volume of accounts while maintaining accuracy and a customer-first mindset.
• Apply commercial awareness, problem-solving ability, and enthusiasm when working with SMEs in a dynamic fintech environment.

Benefits

• Health care coverage, with YouLend covering 80% of the premium and the employee contributing 20%.
• Medical insurance and prescription drug coverage, with a choice of five plans through United Healthcare.
• Dental plan coverage.
• Vision plan coverage.
• 401(k) match of $1 for $1 up to 5% of salary.
• Basic life and AD&D insurance.
• International travel insurance for work-related travel abroad.
• 20 working days of paid time off, plus US public holidays.
• Paid office parking.
• Potential compensation upside through bonus or share option appreciation.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed